Instructional Technology Services Manager

01/02/2024

Yes

1125603

Instructional Technology Services Manager

Tuck Information Technology

$85,000

$105,000

Not a Union Position

Not an SEIU Position

Exempt

Regular Full Time

12

40

Hanover, NH
Tuck School, 100 Tuck Hall

Onsite only

No

No

Manages implementation of Instructional Technology infrastructure projects, processes, audio/visual (A/V) services, and systems technical support, according to Tuck’s mission, strategy, and institutional priorities.

Bachelors plus 3-5 years' experience or equivalent combination of education and experience

1. Experience and skill operating, maintaining, and training others to use audio/visual systems used in businesses and educational institutions.
2. Experience and skill in project management, managing junior technicians, and coordinating with vendors.
3. Knowledge of Instructional Technology systems gained through a combination of technical education and relevant work experience. Infocomm CTS designation preferred.
4. Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow professionals.
5. Able to anticipate, deliver on, and exceed the expectations of students, senior officers, faculty and professional staff colleagues, and supervisees.
6. Able to introduce and drive innovation in ways small and large.
7. Able to collaborate with others as primary means to achieve lasting results.
8. Able to seek out and create learning opportunities, including through those revealed by setbacks and failures as well as successes.

Experience in a higher education institution.

Lorin Parker, Executive Director of Talent Management

603.646.2904

Lorin Parker, Executive Director of Talent Management

603.646.2904

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Not an essential function

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

https://searchjobs.dartmouth.edu/postings/71972

Envisions, develops, articulates, and implements plans for achieving Instructional Technology project, service delivery, and technical support goals and priorities; engages with students, faculty, and fellow Tuck and Dartmouth IT and other colleagues to achieve goals and priorities, and to anticipate, identify, and deal with challenges; evaluates and reports progress achieving plans using data analytics, particularly equipment performance metrics and feedback from students, faculty, and staff; and updates goals and priorities with direction from the associate director.

5%

Schedules, manages, and evaluates technicians assigned to classes, meetings, and events, including in-person management of high profile events and resolution of technical issues (35%); participates in assessing A/V capabilities and proposing equipment and process improvements, and manages equipment installations, upgrades, and readiness checklists on the main campus and at satellite/remote locations (25%); supports associate director in developing, updating, and disseminating equipment specifications, operating standards, and maintenance schedules (5%); coordinates with service vendors on equipment installations, upgrades, and maintenance (5%); and provides systems user training programs, including development and updating of instructional training materials.

75%

Contributes ideas, input, and support to initiatives, decisions, and communications with Instructional Technology Services implications.

10%

Collaborates with Tuck and Dartmouth IT and other professional staff colleagues to conceptualize, develop, co-manage, and complete shared initiatives and projects.

5%

Gains and applies knowledge of and shares insights into pertinent trends and innovations through market research, participation in peer networks and associations, and attending and representing Tuck at conferences, seminars, and speaking engagements.

5%

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned.