Installation/Service Technician

The Installation and Service Technician will install, test, troubleshoot and repair all aspects of security systems including access control, Intercom, phone, and IP video systems at customer sites. To that end, the Service Technician interacts directly with the client, client representatives, other contractors and Urban Alarm personnel to ensure a successful service and repair solutions. The Service Technician will ensure that service orders are completed accurately and on time, and that these services meet or exceed client expectations.

• Install, service and repair access control, security components and IP Video Systems
• Interface with customers to insure their complete confidence in the Kastle System
• Verify completed work is documented accurately and consult with manager to resolve discrepancies
• Maintain companyowned vehicles, tools, equipment and individual tool issue. Maintain and protect building keys to customer buildings.
• Provide customer training on installed systems
• All other duties as reasonably assigned

• Two years of experience in the alarm, access control, IP Video and Networking.
• Knowledge of building codes pertaining to construction, fire and electrical systems. Ability to read and interpret wiring diagrams.
• Networking, Computers, Alarm systems, Access Controls and CCTV
• Aptitude in basic programming
• Thorough knowledge installation techniques
• Thorough knowledge of electronic testing equipment, hand and power tools
• Mechanical aptitude and ability to use metering devices
• Ability to maintain accurate and concise daily records using a mobile application
• Ability to interface and communicate with customers and coworkers in a clear and professional manner
• Self-motivated and excellent attention to detail

Founded in 2003, Urban Alarm, a Kastle Systems company, began with a vision to create a different kind of security company: one familiar with and invested in its community and the daily lives of the people in it, not just with the equipment installed in their living spaces. As you see our recognizable fleet of black Urban Alarm vehicles in your neighborhood more and more, our hope is that they serve as a reminder that we’re working to make your community a safer place. Urban Alarm customers are a mix of commercial, institutional, and property management organizations as well as homeowners. By utilizing the best systems and state-of-the-art technologies, Urban Alarm maintains high standards for training and expertise. Services we provide include security system design and installation, door access systems for offices, campuses, and multi-unit commercial/ residential properties; and video monitoring applications.

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.