Installation Manager

Company Description

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Job Description

SUMMARY

Personally responsible for the coordination and selling of installations in the territory. Extensive involvement with the Food Equipment Group selling organizations to promote the sale of FEG products. Develop and maintain close customer relations to targeted customers to promote installations and ongoing service relationship. In partnership with the Service Organization, accountable for meeting installation revenue growth, profitability, and expense targets along with return on management investment and corporate asset management objectives

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for driving overall performance the installation territory in response to customer needs, thereby ensuring their satisfaction with installed FEG products and promoting future products and services.

• Build lasting and collaborative relationships with local branch operations to drive and achieve territory business objectives
• Drive and support installation business growth and profitability within assigned territory
• Build permanent relationships with key customers including end users, dealers and sales reps to ensure their satisfaction with installed FEG products
• Build working relationships with territory FEG Sales representatives to ensure the total needs of the customer are met
• Build relationship with the equipment dealers to grow business, including conducting regular business reviews.
• Provide local sales support to conduct joint site reviews / surveys with local sales representation to ensure timely, accurate quotations
• Utilize Customer Relationship Management (CRM) system for installation quoting and projections.
• Consistently building and fostering relationships with subcontractors focusing on pricing remaining competitive and fair.  Assist all branches in your territory to find sub-contractors.
• Participate in monthly CRM Sales meetings, providing updates on installation projects.  
• Partner with Branch Operations to ensure timely and accurate scheduling of install projects 
• Manage multiple projects simultaneously while paying strict attention to detail
• Must be able to travel to meet targeted dealers for larger quotes and to build the relationship.  Use the local branch management and FEG Sales managers to leverage these meeting. 
• Ability to work independently in a fast-paced environment.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• A bachelor’s degree and a minimum of 4 years of relevant experience.
• Commercial Food Equipment knowledge a plus

Job —Specific Knowledge

To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.

• Equivalent to some college-level training in business administration/marketing with strong customer relations skills and a financial acumen and/or at least 5 years’ experience within the Food Retail, Foodservice and/or Service industries.
• Bachelor’s degree in business administration/marketing with strong customer relations skills and financial acumen and/or 5 years’ experience within Food Retail, Food Service and/or Service industries
• Able to communicate effectively verbally and in writing
• Strong interpersonal skills working with internal and external customers
• Demonstrated initiative with ability to work both independently and with a team
• Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs
• Ability to continuously learn and grow from successes and mistakes, is attentive to details and accuracy, and goal oriented
• Excellent organization and time management skills, with the ability to manage multiple priorities and meet deadlines
• Ability to understand and address situations using available information to develop and execute solutions
• PC proficient in Microsoft Office applications, such as Word, Excel, PowerPoint and Outlook
• Exposure and baseline knowledge of P&L statement (specifically profitability and margins)

 

 

Additional Information

Why work for us?

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job, online, and classroom training
• Service vehicle, uniforms, and safety equipment provided
• Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions..

Physical Demands

While performing the duties of this Job, the employee is:

• Regularly required to stand; use hands to handle and talk or hear
• Frequently required to reach with hands and arms
• Occasionally required to sit; walk and stoop, kneel, crouch, or crawl

Working Conditions

• Branch or customer site locations
• The noise level in the work environments us usually moderate

Hours of Work

• Normal business hours with occasional/frequent / or extended hours as needed
• Flexibility with schedule to meet critical deadlines
• Extended hours may include nights or weekends
• Normal scheduled hours cover early mornings, evenings and/or weekends

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.