Inside Sales

Position Summary:

We have an opening for a dynamic Inside Sales representative to join our growing team. Help our fast-paced office by supporting existing accounts and cultivating new customer relationships. Previous experience in Inside Sales is required, preferably in the fastener industry or industrial sales.

Essential Duties and Responsibilities:

• Processing orders through pre- and post-sales
• Analyzing customer inquiries to determine appropriate product literature and pricing schedules; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities
• Resolving production scheduling, shipping, or invoicing problems; determining validity of return claims and scheduling disposition; changing production and shipping schedules; and recognizing add-on business opportunities
• Editing orders received for pricing; informing customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer; maintaining appropriate record keeping and document retention
• Following-up on orders to ensure delivery by specified dates; may compute price, discount, and shipping charges as required
• Checking shipping orders to ensure they are accurate with regards to quantity shipped
• Specifying if special labeling is required for shipment and coordinating with affected departments
• Receiving and checking customer complaints; consulting with shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipment
• Compiling statistics and preparing various reports for management
• Making sure quotes are processed through the quoting process in a timely manner
• Maintaining customer name and address database; responsible for sending new pricing, with the correct multiplier, to all customers
• Adhering to Quality Management System protocols

Minimum Qualifications:

• High school diploma or GED or equivalent combination of education and experience
• 2+ years of related Inside Sales experience
• Proficient in MS Office, specifically Outlook, Excel, and Word
• Strong written and verbal communication skills
• Strong data entry skills; accurate and efficient and able to thrive in a fast-paced environment
• Experience with a web-based ERP preferred
• Able to ensure an outstanding customer experience

Job Type: Full-time

Pay: $50,000.00 - $81,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Compensation package:

• Commission pay
• Profit sharing

Schedule:

• Monday to Friday

Application Question(s):

• Do you have previous experience in Inside Sales, preferably in the fastener industry or industrial sales?

Ability to Relocate:

• Morgan Hill, CA 95037: Relocate before starting work (Required)

Work Location: In person