Inside Sales Representative I

The Inside Sales Representative is an entry level Inside Sales position responsible for learning, understanding and successfully executing the full sales cycle process. This role is responsible for selling and meeting or exceeding opportunity-based sales objectives based on our product line and service offerings. The role is ready and capable of taking on all sales responsibilities from generating leads to closing deals. Success is defined by the representative’s ability to add value to the organization, meet defined goals and objectives and exceed customer and leadership expectations.

Responsibilities

• Sells products and achieves or exceeds monthly quota by establishing contact and developing relationships with prospects, recommending solutions.
• Achieve daily activity requirements of 40 calls per day, or 120 minutes of talk time per day.
• Works with customers to determine their needs and then recommends the right product and services to solve the customer’s problems.
• Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
• Develops and cultivates strong industry, client and peer relationships.
• Uses company literature and resources along with available training to stay up to date on product features and changes.
• Has clearly defined daily, weekly, monthly and quarterly goals and objectives to drive sales performance.
• Awareness of competitive intelligence and an understanding of market competition and impact to our business
• Maintains accurate records, including but not limited to sales call reports, expense reimbursement forms, billing invoices, cancellations, and other documentation.
• Actively participates in team meetings, 1:1’s and brainstorming activities.
• Builds and fosters a network of referrals to create new opportunities for revenue growth.
• Actively manages daily activities and call schedule to meet goals and objectives in a timely manner.
• Makes front-line assessments of marketing conditions and advice company staff on relevant findings.
• Supports the creation and development of client-based testimonials, white papers, and marketing materials.
• Provides regular updates on sales activities, goals and objectives and industry intelligence/competitor information to the product development team.
• Exposure to confidential corporate and customer information must maintain absolute confidentiality and comply with all HIPAA guidelines and policies.
• Promote and adhere to FDS’s mission, core values and vision.
• Maintain satisfactory attendance in accordance with company guidelines.
Other duties and responsibilities as assigned.

Required Knowledge and Skills

• Effective communication skills (written and verbal)
• Experience with customer service and client interaction
• Professional demeanor, selling style and appearance.
• High level of integrity and work ethic
• Excellent listening and comprehension skills
• Strong problem and objection resolution skills
• Ability to collaborate and interact with individuals at various levels of the organization.
• Self-motivated, high energy and engaging personality
• Creative thinking and innovative mindset
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to negotiate effectively.
Ability to solve practical problems and deal with a variety of concrete variables.

Basic Qualifications

Preferred Qualifications

• Sales Development Representative (SDR), appointment setting experience is a plus.
• Experience in retail/direct/commission sales is a plus.
• Education studied in Marketing, Business, Sales etc
Bachelors Degree

Work Conditions