Inside Sales Representative

Job Overview

The Inside Sale Rep (Account Customer Service Rep) will be responsible for the retention and expansion of existing assigned accounts by leveraging our comprehensive service solutions and educational technology products for K-12 market. This will be accomplished by building strong relationships with assigned accounts, helping customers build their projects by actively promoting and communicating the company value proposition. Partner with internal cross functional teams to ensure a prime customer experience.

Essential Responsibilities

• Work directly with assigned accounts to ensure exceptional customer experience, ensuring growth of brand positioning within these accounts.
• Ensuring proper account pipeline management including end to end order fulfillment, including generating quote, processing order, and executing order with internal supporting team.
• Manage and maintain professional relationships with district staff. (request strong customer service skills and intention)
• Go through customers' requirements and provide quotes with appropriate products. (request knowledge sets or experience for educational technology products including but not limited to Chromebook, PC, Laptop, panels, AV systems)
• Work with school district procurement departments to establish easy purchasing methods (request strong communication skills)
• Work with district and provide them regarding the latest developments on products available by Prime Systems.
• Attend client planning/project meetings to coordinate support for all prospective.
• Manage service ticket from the assigned accounts and work with internal supporting team to meet SLA requirements.
• Direct and supervise work of project administration/implementation and maintain satisfactory relations with customers.
• Service accounts by providing technical assistance, monitoring customer activity and inventory movement.
• Own, lead, manage and control all account related project activities from end-to-end. Accountable for the success of projects.
• Work with management, sales team, and service/deployment team to drive the discovery and resolution of project issues.
• Communicate with manufacturer for necessary technical support or professional training for end-users.
• Monitor project execution and provide daily/weekly status report to sales team. Draft daily/weekly summary reports for account manager.
• Respond promptly to customer queries and complaints to find solutions and defuse tension.
• Keep up the morale of team members and build relationships with them to develop a strong unit and support their impact on project success.
• Provide training to project coordinators, service team leads, and assigned project groups.
• Attend shows/conventions. Help with sales in the company booth but also in the acquisition of the space for the booth and the installation/tear down/etc....)
• Communicate, communicate, and communicate. Exercise established methods of communication to everyone (Prime internal sales team/project team/service team/repair team/support team, suppliers, and customers).

Education/Experience Requirements

• Excellent oral and written communication skills
• Strong organizational skills in planning and implementation
• Self-starter with ability to proactively identify and perform problem resolutions
• Customer service and relationship building skills
• Ability to work well in a fast-paced, demanding and ever-changing team environment
• Ability to motivate and influence others to contribute toward project goals
• Ability to interact effectively with others at all levels within and outside the Organization
• Ability to successfully manage multiple tasks within given time constraints
• Ability to understand complex elements required to effectively complete tasks associated with telecommunication projects
• Proficient in MS Office Suite, including MS Project
• Excellent presentation skills
• Bachelor’s Degree is required
• PMP is preferred; experience with PMI project methodology is required
• 4+ years of related working experience is required
• Educational technology related working experience is a plus

Job Type

• Full Time

Salary and Benefits

• $55,000 to $75,000

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Houston, TX 77036: Relocate before starting work (Required)

Work Location: In person