Inside Sales Representative

Inside Sales Representative

Florence, KY – 100% onsite

$25-26/hour

Temp – To – Hire after 12-15 months

Responsibilities:

·       Develops opportunities to sell company products and services, which may include developing leads

via telephone or other technologies and/or cold-calling prospects generated by external sources.

·       Drives additional sales through follow-up calls or emails to existing customers for repeat business,

cross-selling and up-selling.

·       Conducts negotiations according to company guidelines.

·       Achieves revenue and margin targets. Ensures customer satisfaction through use of the

Sales Process and execution of the sales cycle from lead to sale.

·       Creates and delivers qualified leads to Sales Representatives where appropriate.

·       Assists salesforce with quotation/RFP management and other sales cycle operations as needed.

·       Builds and/or maintains positive customer relationships that generate loyalty and/or future sales.

·       May assist the sales team with negotiations according to company guidelines. May assist with

escalation of receivables from accounts/customers.

·       Responds to customer concerns about the company and its products and services according to

company guidelines. Investigates and troubleshoots customer transaction issues.

·       Enters new customer data and updates changes to existing accounts in the corporate database.

·       Supports setting up new customer accounts per guidelines. Supports a new account to

set up the company as their supplier.

·       Maintains accurate sales entry, reporting and forecasting through utilization of company tools and

processes (e.g., Sales Process, Customer Relationship Management systems).

Qualifications and Competencies

·       Sense Making - Through a series of diagnostic and probing questions and research, develops and/or

supports an intimate understanding of the customer needs, behaviors, and/or their buying journey.

Synthesizes complex information from internal and external resources to deliver tailored solutions

for the internal or external customer.

·       Account Planning - Identifies objectives to drive execution of business and/or account strategy by

reviewing the status relative to where it needs to be and tracking of progress against targets.

·       Adapts to target audience - Explains complex topics (significant technical data, subject matter

expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training

vendors, etc.) can understand, retain, and use the information

·       Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on

our products and sales efforts to develop sales content that improves our ability to meet their needs

and increase revenue.

·       Sales Forecasting - Collects and assesses customer data from internal and external sources;

compares against historical data to determine useful inputs and create a forecast of future

consumption patterns.

·       Sales Pipeline Management - Plans proactively for successful execution of account/territory-level

sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents,

progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches

sellers to achieve sales objectives.

·       Articulating Value Proposition - Interprets internal and external customer needs based on relevant

application; explains and demonstrates products, solutions, and services to distinguish strengths

and weaknesses to meet customer's specific needs to differentiate against competition.

·       Pricing Strategy - Develops prices by aligning and building consensus with key stakeholders across

functions to achieve business targets.

·       Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market

to advance organizational goals.

·       Communicates effectively - Developing and delivering multi-mode communications that convey a

clear understanding of the unique needs of different audiences.

·       Customer focus - Building strong customer relationships and delivering customer-centric solutions.

·       Persuades - Using compelling arguments to gain the support and commitment of others.

·       Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals