Inside Sales Rep N/S

Led by Rodolphe Saade, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

This position will be responsible to:

• Supports outside sales with day-to-day customer related issues.
• Proactively analyzes sales performance based on budget and assists with identifying missing shippers.
• Prepares customer call reports for pre-planned sales visits.
• Assists with customer forecasting.
• Resolves customer sales related issues and assists with the dispute resolution process.
• Provides credit and collection assistance.
• Escalates urgent issues to internal department for action.

• Directly negotiates or communicates negotiations of rate(s) with line/trade management on behalf of the customer or field representative for Import, Export and/or Foreign to Foreign business.
• Provides quotes and or prepares/coordinates contracts as required, as well as interpreting rates for customers.
• Performs follow up of rates through dashboards with trade/line management to include written or verbal communications with external customers.
• Communicates with trade/line management on extension of contracts when required or on MQC shortfall.
• Runs reports (Piers, CRM/GRM) or validations for SQ/contracts (records if customer is on track or is real business)
• Ensures filing is completed and correct to minimize disputes and flow of booking process.

• Utilizes third party applications ( GTN, Combinet, Bravo...) to perform job responsibilities.

• Researches target customers and assists in developing quality sales presentations and reports.

• Gathers competitive intelligence on customer preferences in advance of sales calls.
• Promotes eBusinesss.
• Performs sales lead qualifying and follow up.
• Assists with cargo campaign and calling customers for business.
• Ensures compliance with chassis exemption, GRI, PSS, RRI, Shipper pools, etc.
• Participates in sales and team meetings

• Reports KIPs, monitors rates and issues.
• Assists with booking team to ensure rates are in place prior to possession of cargo.

• Supports financial mitigations be it customer or company dispute associated.

• Informs customer of current issues or future increase/decrease of rates in a timely manner.
• Assists team, to include outside coverage, during absences or periods of low staffing.

• Assists in the bid process by communicating required information for customer review and consolidates rates and terms when required.
• Miscellaneous related duties or projects as assigned.

Skill Sets / Education & Experience Requirements:

• High School Diploma or GED equivalent required.
• Minimum of one to three years of transportation industry experience required, preferably in a sales or customer service position.

• Ability to establish priorities and organize time effectively.

• Excellent verbal, written and interpersonal communication skills.
• High attention to detail and accuracy.
• Ability to build and maintain a professional relationship, demeanor and etiquette at all times (tone, approach, importance and sensitivity) with internal and external customers via phone or email.
• Working knowledge of commercial and financial jargon of international trade.
• Proven computer skills in basic Word, Excel and Outlook
• Ability to monitor multiple email boxes and departments
• Must be able to work under pressure with a sense of urgency.
• Ability to actively determine client needs and accommodate them efficiently.
• Ability to develop processes and strategies in order to increase productivity and provide improved customer service.
• Ability to problem-solve and find alternate solutions to customer issues.
• Ability to multitask effectively, work well with others and is culturally sensitive.
• Must be flexible and able to work in a team-based, fast paced environment.

Skill Sets / Education & Experience Preferred:

• Associate's Degree preferred.
• Prefer for Internal candidates to be familiar with LARA & basic CMA systems to include the ability to CRM, GRM, DIVA, Ratebase and rate quotation module.
• Experience working in Microsoft PowerPoint also preferred.
• Bilingual/English Spanish preferred

Come along on CMA CGM's adventure !