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Form of work At Objective, we're on a mission to create software that truly makes a difference. We're dedicated to delivering exceptional software solutions that empower the organisations society relies on.
Introducing Objective Connect, our cutting-edge SaaS solution trusted by major Public Sector organizations. It enables secure collaboration with other Public Sector agencies and trusted companies, fostering innovation and efficiency.
As a Customer Success Champion, your mission revolves around our valued Objective Connect customers. Your role starts with identifying new organizations ready to embrace our secure file collaboration solution. Once they come on board, it's all about ensuring their satisfaction and exceeding their expectations, turning them into lifelong advocates.
A Day In Your Life:
- Cultivating trusted adviser relationships to guarantee customer satisfaction with our Connect product
- Building a pipeline of new opportunities, meeting new business sales targets, and spotting sales opportunities within existing and potential customers
- Harnessing tools like Salesforce and TAS to manage opportunities effectively through the sales cycle.
- Crafting success plans for customers, outlining critical success factors, metrics, and recommendations for best practices.
- Prioritizing and resolving escalated customer issues, ensuring a seamless experience.
- Collaborating with Account Managers and the Executive team to support customer renewals.
- Serving as the Voice of the Customer, championing improvements based on feedback.
- Working cross-functionally to resolve customer pain points and secure customer retention.
- Gaining deep knowledge about the Objective Connect product and its features.
- Leading impactful quarterly customer review meetings.
- Leveraging digital, video, chat, phone, and demonstration tools to engage and assist Objective customers.
- Contributing to continuous process improvements to deliver exceptional customer experiences.
What You Need To Succeed
- A solid grasp of information sharing technologies
- Ability to deliver compelling customer-facing presentations and address technical questions.
- Proficiency with CRM systems and M365 products.
- Excellent verbal and written communication skills, capable of influencing at all organizational levels.
- A strong understanding of customer needs and the ability to demonstrate product use cases effectively.
- Proven success in selling technology solutions to the UK Public Sector.
- Exceptional conflict resolution, negotiation, and problem-solving skills.
- Confidence and assertiveness in addressing customer and internal stakeholder issues.
- Outstanding stakeholder management skills, with the ability to build and maintain quality relationships at all levels.
- Applying knowledge of industry business drivers and best practices to operations.
At Objective, we're not merely offering a job; we're extending an invitation to join a community of industry professionals dedicated to their craft. We provide an environment that fosters innovation, encourages boundary-pushing, and supports your growth as a software professional. Plus, we understand the significance of work-life balance with our flexible working environment.
If this role resonates with you, we encourage you to apply. We're always eager to connect with like-minded individuals who can help us elevate our mission of making a difference.
Are you ready to leave your mark and become part of our diverse and inclusive team at Objective?
We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole selves to work each day. At Objective, we never discriminate based on any recognized characters or any other prohibited by applicable law.
To provide a positive experience, please advise our Talent Team of any adjustments required during the recruitment process so we can support you.
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