Inside Sales & Customer Service Associate

Company Overview:
DEI Workplace™ Certified 2024 & 2023 | Most Family Friendly Employers™ 2024 | #4 in Best Workplaces in Manufacturing & Production™ 2023 | Great Place to Work® Certified 2022 | Best Dog-Friendly Company 2021 |#2 in Best Workplaces in Manufacturing & Production™ 2020

Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360˚ by FOH®. Designed and headquartered in Miami, FOH® is your global solutions partner. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers. Designed and manufactured by us, our products are always in-stock and ready-to-ship from any of our 3 distribution centers worldwide, including Americas, Europe, and Asia, making it easy to ship whatever you need right when you need it!

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity. Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.

Position Summary:

TheSales & Customer Service Associate is part of the Sales & Customer Service Team. This role contributes to the success of the company by developing and optimizing partnerships with sales managers and other support departments through exceptional, solution-oriented service. The Associate supports our vision by processing all orders, assisting with inquiries, and supporting the Sales & Customer Service team as needed.

Additional Information:

• This is a permanent, full-time hourly position, at $17.00 an hour (Non-exempt)
• Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138
• This role participates in our hybrid schedule
  • Hybrid Schedule: Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office.

Major Duties Include:

• Demonstrates high energy and ownership toward supporting the Sales & Customer Service team, sales managers and sales reps
• Communicates any issues to the FOH® team in a timely manner as it relates to assigned orders, including purchase order discrepancies, system failures, etc.
• Accurately processes samples and orders via SAP Business One software for assigned orders and helps with other orders as needed
• Completes open order monthly reporting on SAP Business One
• Responds to all internal communications and inquiries within 2-4 hours
• Works in tandem with other team members to ensure business partner efficiencies and results
• Records personal daily punches and approves accurate bi-weekly time and attendance records
• Actively participates and engages in all one-on-one and group meetings
• Performs other duties as assigned
• Promotes our FOH® Culture in all interactions

Education, Experience & Computer Skills:

• College degree preferred
• Minimum 1+ years’ experience in Customer Service in an office environment, call center, or hospitality industry 
• Proficient in all Microsoft Applications, Outlook
• Familiar with ERP systems, SAP Business One preferred

Skills Needed for Success:

• Follows direction and works under pressure to meet deadlines
• Stress and time management skills
• Analytical, creative, practical problem-solving skills
• Customer service and interpersonal skills
• Communicate with clarity verbally
• Work collaboratively and as part of a diverse team
• Small project management skills and strong attention to detail

Desired Characteristics and Qualifications:

• Organized, action and detail oriented
• Demonstrates sound work ethics
• Possesses cultural awareness and sensitivity
• Ability to re-arrange tasks as priorities change
• Highly enthusiastic, positive-minded and composure in challenging situations

Benefits:
FOH®, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families.

Highlights include: Competitive salary and biannual bonus structure, multiple subsidized medical and dental options, voluntary supplemental insurance, employer matching 401(k) retirement plan (100% vested), flex schedule, 8 paid holidays, 10 paid vacations, and 6 paid time off days, charitable time off, fresh daily Cuban coffee, dog-friendly office, onsite fitness center, and yoga room/classes, team member recognition program, casual attire, and our collaborative culture.

Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.

Check out our websites: fohworldwide.com, frontofthehouse.com,and roomthreesixty.com