Job Description
BASIC FUNCTIONS
As an Inside Distributor Sales Representative at Blue Raven Solutions, you play at pivotal role in ensuring our customers receive exceptional service and support. This entry-level position is designed for individuals with a passion for sales, excellent communication skills, and a positive attitude. Your primary responsibilities include quoting prices for in-stock items, managing a designated customer base, responding to heavy email and phone inquiries, and processing sales orders with precision. This individual has the responsibility and authority to carry out assigned tasks.
SPECIFIC DUTIES
· Support the creation/building of long-term relationship with customers.
· Performs order entry, reviews and processes orders, and create credit requests.
· Create processes and maintain a variety of reports pertaining to specific clients.
· Provide timely and accurate quotes for in-stock items.
· Respond promptly to heavy email and phone activity, demonstrating a positive, friendly, and helpful attitude in all customer interactions.
· Manage a defined customer base, establishing and maintaining strong relationships by proactively addressing customer needs and providing tailored solutions.
· Efficiently process sales orders, ensuring accuracy and timely delivery while collaborating with various teams.
· Interfaces with clients, account managers and internal departments to assist in resolving client-related administrative issues.
· Identifies delays or problem areas, and suggests solutions for resolving issues.
· Gather competitive information, and provide feedback on customer satisfaction, as well as recommendations to improve procedures.
· Provide essential administrative support to the sales team.
· Maintain customer database.
· Help track individual customer quality and delivery ratings.
· Comply with all customer quality requirements.
· Support a safe work environment, using safety equipment, ensure safety equipment used in the areas is proper, safe, and used in a productive manner.
· Follow established departmental policies, procedures, objectives, and safety standards.
· Perform other related duties and personnel backups as assigned and contributes to team effort.
STANDARD REQUIREMENTS
Comply with all requirements of International Standard ISO9001 and ISO27001, NIST 800-171, CMMC – Cyber Security and Informational Data Security Requirements. Aerospace Management System Standards AS9100, AS9120, IDEA-QMS-9090, ASA-100 and supporting construct standards AS6081, IDEA-STD-1010, AC7402-CAAP, CCAP-101, FAA AC00-56, ANSI/ESD S20.20. All employees shall commit and comply with the requirements of AS5553 for Counterfeit Electrical, Electronic and Electromechanical (EEE) Parts – Avoidance, Detection, Mitigation and Disposition practices.
EDUCATION / EXPERIENCE / COMPENTENCY
· High School Diploma – College education preferred.
· Strong Microsoft Outlook skills
· Strong attention to detail.
· Strong follow-up and closing skills to drive sales opportunities to completion.
· Customer empathy/ Superior customer service skills.
· Highly organized.
Job Type: Full-time
Salary: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Yonkers, NY 10701: Relocate before starting work (Required)
Work Location: In person
Blue Raven Solutions, headquartered in Morristown, NJ and having decades of operating experience, provides tech-enabled, scaleable supply chain management solutions to over 80 OEM partners and a growing list of military customers including the Defense Logistics Agency (DLA), US Navy, US Army and more. Operating through two divisions, CTG and Triman, the Company provides a broad range of solutions including distribution, program management, obolesence management, counterfeit avoidance, kitting and engineering services in support of mission critical components and systems across a wide variety of long-life military programs. This combination of solutions is supported by the Company’s proprietary, industry leading SEDNATM Analytics platform which drives data-informed decisions and outcomes while keeping fleets operational, ready, and safe.