Inside Auto Appraiser

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Auto Appraisal team is currently seeking an Inside Auto Appraiser in our Worcester, MA or Howell, MI location.

This is a full time, non-exempt role with a hybrid work arrangement of 2 days in office, 3 days from home. 

POSITION OVERVIEW:

This position is responsible for all aspects of the appraisal process for damage included but not limited to automobiles, trucks, motor homes, travel trailers, motorcycles, and specialty equipment. Responsibilities include virtual inspection of vehicle damage, written documentation of damage, appraisal of repair costs, and negotiation of cost-effective repair alternatives according to Company guidelines, entry of appraisal into Company system, and timely completion of assignments.   

IN THIS ROLE, YOU WILL:

• Perform virtual inspections of vehicle damage as part of claim adjusting process; may handle inspections associated with high complex claims with minimal oversight
• Prepare written repair cost estimates, applying Company guidelines and State regulations and exercising independent judgement when warranted
• Negotiate cost-effective repair figures according to Company guidelines and State regulations
• Perform timely supplemental virtual inspections of additional damage discovered the course of repair
• Process total loss estimates and evaluations through virtual inspections. Responsible for determination of actual case values for total loss vehicles
• Compare loss description to estimate of damages
• May be required to perform physical inspections at a drive-in location or in the field occasionally
• May be required to assist with reviews on assignments completed by DRP or IAs. 

WHAT YOU NEED TO APPLY:

• Typically has 1-3 years automotive-related and/or appraisal experience
• High school diploma or equivalent; college degree preferred
• MA Appraiser license is a bonus
• Must be flexible with respect to work scheduling issues or changes that may arise unexpectedly due business needs or demands
• Possesses strong customer service skills and behaviors
• Ability to negotiate skillfully in difficult situations with both internal and external groups.
• Shows a willingness to adapt to new or different changing situations, requirements, or priorities
• Familiarity with one or more Collision Estimating systems (CCC, Mitchell, Audatex)

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law." 
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.