Infrastructure Specialist Associate, Satech

Infrastructure Specialist Associate, SATech

Student Affairs Technology

Applications are now being accepted for the Infrastructure Specialist Associate, SATech with Student Affairs Technology at the University of Illinois, Urbana-Champaign.
Student Affairs Technology serves as the IT department for a variety of Student Affairs units on the campus to provide better efficiency, broader support, and operational resiliency, as well as create richer employment environment for the IT staff. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward our vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, advocating for the diversity of our student population, and supporting the holistic development of all our students.

Job Summary

Provides workstation and software support to Student Affairs units.

Duties & Responsibilities

• Hardware and System Software
  Installation and configuration of workstations, mobile devices, software Maintain patching, security, and other endpoint management of workstations and servers
  Assist with the maintenance of administrative infrastructure, including file, print, web, database servers, and specialized vendor applications
  Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies
• Support
  Provide assistance to help desk operations by providing application and desktop support to customer
  Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity
  Identify problems to be solved, and escalates appropriately
• Other Duties
  Assume appropriate related additional duties to further the mission of the unit
  Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management

Additional Physical Demands

The majority of work will be within an office work environment, however visits to other campus locations can be expected.
Work can involve lifting and moving equipment, media, and peripherals approximating 30-35 pounds. Position involves accessing all areas of the building.
This position is eligible for in-person or hybrid work arrangement.

Specialty Factors

• High school diploma or equivalent.
• Two (2) years of work experience in IT‐related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:
30 semester hours equals one (1) year,
Associate’s Degree (60 semester hours) equals eighteen (18) months,
90 semester hours equals two (2) years,
Bachelor’s Degree (120 semester hours) equals three (3) years).

• Demonstrated experience providing application and desktop support to end-users.
• Demonstrated experience troubleshooting Windows workstation operating systems, applications, and hardware.

Preferred Qualifications

• Bachelor’s degree or higher in information technology or computer science.
• Experience using tools and resources to optimize the delivery of technology services to the end user, such as with endpoint management, imaging, or centralized solutions.
• Experience in the use of Microsoft Active Directory, including group and object management, policy tasks, access control and authorization.
• Experience in a higher education environment.
• Experience supporting essential network services (DNS, DHCP, and/or VPNs) and diagnosing network problems.
• Experience supporting mobile technology platforms (Examples: tablets, iPads, smartphones).
• Experience supporting retail technology systems, point of sale, or payment card processing equipment.
• Experience supporting healthcare information technology, electronic health record systems, laboratory information systems, picture archiving and communications systems, and or pharmacy systems.
• CompTIA A+ Certification, Help Desk Institute Support Center Analyst Certification, or similar.
• Equivalent Microsoft certification to MCSE

Knowledge, Skills and Abilities

• Ability to work in a collaborative and diverse team environment.
• Ability to solve complex technical problems, utilize good organizational skills, and comfortable managing multiple priorities.
• Excellent written and verbal communication skills to a variety of audiences (management, peers, users, and vendors).

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 4/11/2024. Salary is commensurate with experience, with a minimum salary of $55,000.00 per year. Hybrid work options may be available for this position, with the ability to be on-site at the University of Illinois Urbana Champaign campus as needed per the University’s Workplace Flexibility policy.
Sponsorship for work authorization is not available for this position.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (CST) on April 11, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Shared AHW Human Resources at +1(217)333-3660 or iustaffdevelopment@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1023668
Job Category: Technical
Apply at: https://jobs.illinois.edu