Infrastructure Operations Manager

GCyber is hiring an experienced Infrastructure Operations Manager to oversee the operational management and maintenance of the cryptographic facilities of our high-visibility DOD client. The ideal candidate will have a robust background in technology control (Tech Control) facilities, with in-depth knowledge of equipment such as switches, encryption devices, network operation consoles, and circuits. This role requires a strategic leader capable of maintaining the highest levels of operational status while effectively managing a team of tech control professionals.
As an Infrastructure Operations Manager, you will:
 

• Ensure the continuous operational integrity of Tech Control facilities, focusing on switches, encryption devices, network operation consoles, and circuits.
• Supervise and mentor a team of tech control professionals, guiding them in maintaining and enhancing our facilities' capabilities.
• Act as the primary point of contact for technical directions and supervision, ensuring effective maintenance of transmission paths and facilities.
• Coordinate, restore, and report on essential maintenance functions, adhering to industry best practices and ITSM standards.
• Manage Tier 2 Tech Control Helpdesk functions, ensuring prompt and effective resolution of incidents and service requests.
• Communicate effectively with all levels of management, providing clear and concise oral and written reports and recommendations.
• Stay abreast of industry standards and best practices in Information Management Operations and IT Service Management (ITSM).
• Work closely with the security team to manage and remediate any vulnerabilities, ensuring the secure operation of our facilities.

Minimum Qualifications and Experience:

• Active Defense Intelligence Agency (DIA) adjudicated clearance TS, SCI eligible.
• Bachelor’s degree in an IT-related field.
• 10 or more years of experience in managing and operating cryptographic facilities, with demonstrated knowledge in maintaining the operational status of Tech Control facilities.
• Rapid Response Registered Communications Distribution Designer (RCDD) certification.
• Proven experience in supervising tech control employees in projects of similar size and scope.
• Proficient in oral and written communication, capable of interfacing with the highest levels of management.
• Demonstrated knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and familiarity with DISAC 310-175-9.

GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.
For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber
 

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