Infrastructure Engineer - Junior

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What you will be doing
As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine prior to your first day of employment. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.
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Summary:
Reports to Engineering Manager. Individuals in the Infrastructure Engineering role are responsible for executing the strategy set by architecture. They are responsible for designing, building, testing, implementing, maintaining and optimizing the infrastructure and operations (Infrastructure), in accordance with security policies and guidelines. Infrastructure Engineers typically spans: server platforms, middleware infrastructure, networking, client technology and storage systems. Additional functions and processes include service and product management, performance and capacity management, patching and version management, and Level 3 operations support. Some individuals in this role design and build the systems operating environment to meet business requirements. They monitor and optimize the performance of operating systems and applications such as Web, Messaging and Collaboration, Unix, Windows, and LAN/WAN. They are also responsible for the design and implementation of the network, telecommunications, desktop and mobility systems. They diagnose system failures and take corrective action in order to ensure continuity of operations.
What you will be doing
The role is for advanced Jr. technician with personal growth opportunities. You will be part of global IT Operations. You will gain working exposure with teams from APAC, EMEA and AMER regions, alongside team of subject matter experts. You will be able to learn newest technologies in a structured and process-oriented setup.
You will be working from Monday to Friday 8 am to 5 pm while you are in Jr. role. Level1 and 2 engineers works on a shift pattern (no night shifts) of 3 or 4 12-hour days a week, every second weekend included. Monday, Thursday, Friday - Tuesday, Wednesday, Saturday, and Sunday.
Primary Duties and Responsibilities:
Work Planning
May participate in short-term planning efforts with stakeholders and IT groups.
May provide project time estimates
Business and Technical Requirements
Works with team members to understand business needs
Develops technical solutions based on the business requirements and functional specifications provided by analysts, architecture, and stakeholders.
Identifies requirements gaps or issues
Determines technical requirements impact on existing architecture, work processes, systems and ongoing support
Assists in determining infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility
Infrastructure Solutions Design/Development
Develops/builds and tests solutions or infrastructure solutions to meet business requirement and functional specifications
Installs, configures, and tests infrastructure solutions
Implementing Security Requirements
Implements solutions for intrusion detection and notification, security auditing, alerting, and response, virus detection and removal, password complexity enforcement, and media protection
Maintains existing capabilities, making recommendations, and implementing appropriate up to date security technologies
Controls privileges and permissions to database users
Provides audit trails to detect potential security violations
Infrastructure Testing
Creates test plans and performs system tests
Validates builds or changes
Conducts testing to ensure requirements are met
Escalates problems as needed
Deployment
Assists in the deployment of new, modified or enhanced infrastructure components or services
Maintenance
May perform routine maintenance tasks
Performance Management
Ensures performance meets the present and future needs of the business
Recommends changes/enhancements for improved systems availability, reliability and performance
Analyzes metrics to understand performance and identifies opportunities for continuous improvements
Production Support
Performs Level 3 issue assessment and resolution on infrastructure solutions.
Policies, Procedures, and Standards
Supports systems environment standards
Service Level Agreements (SLA)
Is aware of service-level agreement levels
Takes steps to meet or exceed requirements
Vendor Management
May work with vendors to resolve problems and develop infrastructure solutions
Documentation/User Guides
Documents new or modified infrastructure solutions, and test activities/results.
Ensures all documentation is delivered according to specified guidelines
Research/Evaluation
Evaluates future technologies and makes recommendations
Network/Telecommunications Design/Development
Maintains local Internet, remote access, VPNs, and connectivity protocols
Establishes user profiles, user environments, directories, and security for networks being installed
Researches, analyzes and implements software or hardware changes to rectify any issues
What your background should look like

• Bachelor's degree in Programming/Systems or Computer Science or other relevant field or specialized training, certification. Or equivalent work experience
• Typically requires 3-5 years of related technology work experience
• Good analytical and problem solving skills
• Good interpersonal skills; effective team player
• Good analytical skills with attention to detail

What AmerisourceBergen offers
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members' and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.
Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.
Schedule
Full time
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services Corporation
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned