Address
Form of workSalary: $54,000.00 - $70,201.00 Annually
Location : Oak Creek, WI
Job Type: Full Time
Job Number: 2024-00001
Department:Information Technology
Opening Date: 01/03/2024
Closing Date: 1/17/2024 4:00 PM Central
Summary Description
Summary Description
Under general supervision of the Information Technology Director, perform a variety of technical and administrative duties requiring knowledge of network/database operations. This position requires the ability to work independently, exercising judgment, and initiative. Responsibilities include installing and configuring network devices; diagnosing and resolving communications, hardware and operating system problems; implementing, and monitoring system security procedures; and conducting user training and product demonstrations.
Duties, Functions and Supervision/Accountability
Major Duties/Essential Functions
Research, recommend, install, and test hardware, software, and network configurations for PC's in order to provide an information system which effectively meets the City's needs.
Test and evaluate software and hardware products in order to determine applicability and value to City operations.
Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems. Manages and works with various hardware/software vendors on upgrades and troubleshooting.
Write equipment/software specifications and end user documentation.
Administer and control network security and access by assigning user ID codes, passwords, and network privileges.
Maintain hardware, software and network security standards per City policy.
Install and configure internal hardware components such as memory, drives, PC's/servers in order to maintain or enhance system operation and capabilities.
Technology Asset Management/Life Cycle Management
Attach devices to the LAN; configure devices to use the LAN for applications; and maintain LAN documentation in order to establish and maintain departmental LAN's.
Perform troubleshooting and fault isolation on PC's, servers, LAN's, or related system components in simple configurations in order to maintain system availability.
Provide staff and users with assistance solving computer related problems, such as hardware malfunctions and program problems.
Work as a liaison between various departments and the IT department
Manage and maintain the City's Active Directory.
Manage and maintain city cell phones, air cards and corresponding documentation.
Perform related work tasks as required.
Supervision/Accountability
Accountable to the Information Technology Director.
Qualifications
Knowledge
Knowledge and training of local area networks (LAN), wide area networks (WAN), Microsoft OS's, Microsoft Office suite software, Microsoft AD, Microsoft Exchange.
Skill/Ability
Ability to troubleshoot hardware, software issues and to work effectively with vendors, software users, other agencies, and the public. The ability to establish and maintain effective interpersonal relationships with employees and to communicate effectively, verbally and in writing. Ability to speak and understand the English language fluently and use proper grammar, punctuation, and spelling; Able to ensure compliance with and follow standard operations practices and procedures common to local area networks. Skill in the operations of the equipment common to the City. Ability to use personal computer equipment to access, retrieve, or input information using DOS, Windows OS's (workstation and server) including Microsoft Active Directory, MS Office software or other standardized software common to the work unit or as assigned.
Education/Experience
Associate's degree from an accredited educational institution in MIS, Computer Science or related field with two or more year's network administration and support experience or any combination of education and experience that provides equivalent knowledge, skills and abilities.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mostly in office settings. A high degree of hand-eye coordination is necessary to operate computers and various pieces of office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is regularly required to sit; climb or balance; stoop, kneel, crouch, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Tools and Equipment Used
The ability to use the following tools and equipment is essential to perform the functions of this job: personal computers, printers, network hardware, Microsoft Office; telephone; and FAX machine.
License/Certifications
Possess and maintain a valid Wisconsin Motor vehicle operator's license is required. Loss of license may be cause for demotion or termination.
Special Conditions of Work
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet and would be representative of a business office.
Special Conditions of Work
Flexibility in schedule is required as server/PC/network configuration and maintenance can take place after hours and on weekends. Must be able to respond to requests for service and emergencies on weekends and evenings. Must pass a thorough background check.
Selection Guidelines
This job is covered by a process that includes, but is not limited to the completion of a formal application, the rating, and verification of education and experience; oral interviews; a reference check; background check and a physical exam. Job related tests may be required as determined by the City. All applicants may be required to submit to stringent medical examination and job trait assessment prior to appointment consistent with requirements of the position. All appointees may be fingerprinted and a record check made of local, state, or federal authorities. A conviction is not an automatic bar to employment.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Paid Time Off (PTO) Schedule
1-3 Years 23 days per calendar year (pro-rated first year)
4-6 Years 25 days per calendar year
7-9 Years 28 days per calendar year
10+ Years 30 days per calendar year
Holidays: Ten (10) per year as outlined in the City of Oak Creek Personnel Manual.
Health Insurance: The City offers a self funded medical plan. Specific plan offered is subject to change each calendar year. Employee is eligible for coverage on the first of the month following 30 days of service. Employee contributes toward monthly premium. Employees who waive health insurance are eligible for a waiver incentive paid into a deferred compensation plan; $3,000 for waiving family coverage, $1,500 for waiving single coverage.
Dental Insurance: Delta Dental or CarePlus plan. Specific plans offered are subject to change each calendar year. Employee is eligible for coverage on the first of the month following 30 days of service. City pays 100% of premium.
Vision insurance: Voluntary (employee-paid) plan available through Superior Vision. Employee is eligible for coverage on the first of the month following 30 days of service. Family, limited family, and single options available.
Flexible Spending Accounts (Section 125 plan): Medical Reimbursement and Dependent Care available for pre-tax savings on expenses. Pre-tax payroll deductions can be used to offset the cost of these expenses.
Pension: Wisconsin Retirement Fund. Employee pays employee share of WRS contribution rate each pay period pre-tax.
Life Insurance: Basic Life insurance equal to annual salary. Paid for by the City through the Wisconsin Retirement System. Effective the first of the month after 31 days of service. Additional units available at employee cost. Spouse and dependent coverage also available.
Long Term Disability: The City provides and pays for core plan coverage for 75% of wage up to $27,000; employee has the option to buy-up up to 75% of full wage.
Deferred Compensation (Section 457 retirement plan): Employees may contribute via payroll deduction toward a deferred compensation plan. Pre-tax and Roth options are available.
Employee Assistance Program: Employees and members of their household may contact the Employee Assistance Program to receive free problem assessment, short term counseling, referral, and follow-up to assist in addressing their personal needs.
This list is intended to be a brief summary of benefits. Any specific questions should be directed to the Human Resources Office at 414-766-7058.
01
The application process for this position requires a cover letter be included with your application. Have you attached your cover letter?
02
Do you have a valid (unexpired) Wisconsin driver's license ?
03
Are you physically capable of periodically lifting and/or moving 50 pounds safely?
04
Have you filled out this application in it's entirety? Information on your resume is not accepted in lieu of a completed application.
05
If you are selected for this position, when would you be able to begin working with us? (for example: immediately, need to give current employer two week notice, or provide a specific date).
06
What is the highest level of education you have completed?
07
Is the starting salary shown in this posting acceptable to you?
08
While not typical for this position outside of once per month, are you able to be flexible in your schedule, as required, as certain tasks may be after hours or on weekends?
09
What computer-related certifications do you hold, if any? Please attach a copy of the certifications.
10
How many years of experience do you have working in an enterprise help desk/support environment?
11
Describe your experience in instructing staff or individuals in computer and technology skills including those of the online catalog, reference sources, websites, databases, and various computer software and hardware systems.
12
Describe your work experience in troubleshooting software and hardware technologies.
13
Describe your work experience with Microsoft Active Directory .
14
List any technologies you would consider yourself a subject matter expert in.
Required Question
Location : Oak Creek, WI
Job Type: Full Time
Job Number: 2024-00001
Department:Information Technology
Opening Date: 01/03/2024
Closing Date: 1/17/2024 4:00 PM Central
Summary Description
Summary Description
Under general supervision of the Information Technology Director, perform a variety of technical and administrative duties requiring knowledge of network/database operations. This position requires the ability to work independently, exercising judgment, and initiative. Responsibilities include installing and configuring network devices; diagnosing and resolving communications, hardware and operating system problems; implementing, and monitoring system security procedures; and conducting user training and product demonstrations.
Duties, Functions and Supervision/Accountability
Major Duties/Essential Functions
Research, recommend, install, and test hardware, software, and network configurations for PC's in order to provide an information system which effectively meets the City's needs.
Test and evaluate software and hardware products in order to determine applicability and value to City operations.
Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems. Manages and works with various hardware/software vendors on upgrades and troubleshooting.
Write equipment/software specifications and end user documentation.
Administer and control network security and access by assigning user ID codes, passwords, and network privileges.
Maintain hardware, software and network security standards per City policy.
Install and configure internal hardware components such as memory, drives, PC's/servers in order to maintain or enhance system operation and capabilities.
Technology Asset Management/Life Cycle Management
Attach devices to the LAN; configure devices to use the LAN for applications; and maintain LAN documentation in order to establish and maintain departmental LAN's.
Perform troubleshooting and fault isolation on PC's, servers, LAN's, or related system components in simple configurations in order to maintain system availability.
Provide staff and users with assistance solving computer related problems, such as hardware malfunctions and program problems.
Work as a liaison between various departments and the IT department
Manage and maintain the City's Active Directory.
Manage and maintain city cell phones, air cards and corresponding documentation.
Perform related work tasks as required.
Supervision/Accountability
Accountable to the Information Technology Director.
Qualifications
Knowledge
Knowledge and training of local area networks (LAN), wide area networks (WAN), Microsoft OS's, Microsoft Office suite software, Microsoft AD, Microsoft Exchange.
Skill/Ability
Ability to troubleshoot hardware, software issues and to work effectively with vendors, software users, other agencies, and the public. The ability to establish and maintain effective interpersonal relationships with employees and to communicate effectively, verbally and in writing. Ability to speak and understand the English language fluently and use proper grammar, punctuation, and spelling; Able to ensure compliance with and follow standard operations practices and procedures common to local area networks. Skill in the operations of the equipment common to the City. Ability to use personal computer equipment to access, retrieve, or input information using DOS, Windows OS's (workstation and server) including Microsoft Active Directory, MS Office software or other standardized software common to the work unit or as assigned.
Education/Experience
Associate's degree from an accredited educational institution in MIS, Computer Science or related field with two or more year's network administration and support experience or any combination of education and experience that provides equivalent knowledge, skills and abilities.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mostly in office settings. A high degree of hand-eye coordination is necessary to operate computers and various pieces of office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is regularly required to sit; climb or balance; stoop, kneel, crouch, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Tools and Equipment Used
The ability to use the following tools and equipment is essential to perform the functions of this job: personal computers, printers, network hardware, Microsoft Office; telephone; and FAX machine.
License/Certifications
Possess and maintain a valid Wisconsin Motor vehicle operator's license is required. Loss of license may be cause for demotion or termination.
Special Conditions of Work
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet and would be representative of a business office.
Special Conditions of Work
Flexibility in schedule is required as server/PC/network configuration and maintenance can take place after hours and on weekends. Must be able to respond to requests for service and emergencies on weekends and evenings. Must pass a thorough background check.
Selection Guidelines
This job is covered by a process that includes, but is not limited to the completion of a formal application, the rating, and verification of education and experience; oral interviews; a reference check; background check and a physical exam. Job related tests may be required as determined by the City. All applicants may be required to submit to stringent medical examination and job trait assessment prior to appointment consistent with requirements of the position. All appointees may be fingerprinted and a record check made of local, state, or federal authorities. A conviction is not an automatic bar to employment.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Paid Time Off (PTO) Schedule
1-3 Years 23 days per calendar year (pro-rated first year)
4-6 Years 25 days per calendar year
7-9 Years 28 days per calendar year
10+ Years 30 days per calendar year
Holidays: Ten (10) per year as outlined in the City of Oak Creek Personnel Manual.
Health Insurance: The City offers a self funded medical plan. Specific plan offered is subject to change each calendar year. Employee is eligible for coverage on the first of the month following 30 days of service. Employee contributes toward monthly premium. Employees who waive health insurance are eligible for a waiver incentive paid into a deferred compensation plan; $3,000 for waiving family coverage, $1,500 for waiving single coverage.
Dental Insurance: Delta Dental or CarePlus plan. Specific plans offered are subject to change each calendar year. Employee is eligible for coverage on the first of the month following 30 days of service. City pays 100% of premium.
Vision insurance: Voluntary (employee-paid) plan available through Superior Vision. Employee is eligible for coverage on the first of the month following 30 days of service. Family, limited family, and single options available.
Flexible Spending Accounts (Section 125 plan): Medical Reimbursement and Dependent Care available for pre-tax savings on expenses. Pre-tax payroll deductions can be used to offset the cost of these expenses.
Pension: Wisconsin Retirement Fund. Employee pays employee share of WRS contribution rate each pay period pre-tax.
Life Insurance: Basic Life insurance equal to annual salary. Paid for by the City through the Wisconsin Retirement System. Effective the first of the month after 31 days of service. Additional units available at employee cost. Spouse and dependent coverage also available.
Long Term Disability: The City provides and pays for core plan coverage for 75% of wage up to $27,000; employee has the option to buy-up up to 75% of full wage.
Deferred Compensation (Section 457 retirement plan): Employees may contribute via payroll deduction toward a deferred compensation plan. Pre-tax and Roth options are available.
Employee Assistance Program: Employees and members of their household may contact the Employee Assistance Program to receive free problem assessment, short term counseling, referral, and follow-up to assist in addressing their personal needs.
This list is intended to be a brief summary of benefits. Any specific questions should be directed to the Human Resources Office at 414-766-7058.
01
The application process for this position requires a cover letter be included with your application. Have you attached your cover letter?
- Yes
- No
02
Do you have a valid (unexpired) Wisconsin driver's license ?
- Yes
- No
03
Are you physically capable of periodically lifting and/or moving 50 pounds safely?
- Yes
- No
04
Have you filled out this application in it's entirety? Information on your resume is not accepted in lieu of a completed application.
- Yes
- No
05
If you are selected for this position, when would you be able to begin working with us? (for example: immediately, need to give current employer two week notice, or provide a specific date).
06
What is the highest level of education you have completed?
- Some high school courses
- High school diploma or equivalent
- Some College courses
- Associate degree
- Bachelor's degree
- Master's degree
- Doctorate (PHD)
07
Is the starting salary shown in this posting acceptable to you?
- Yes
- No
08
While not typical for this position outside of once per month, are you able to be flexible in your schedule, as required, as certain tasks may be after hours or on weekends?
- Yes
- No
09
What computer-related certifications do you hold, if any? Please attach a copy of the certifications.
10
How many years of experience do you have working in an enterprise help desk/support environment?
11
Describe your experience in instructing staff or individuals in computer and technology skills including those of the online catalog, reference sources, websites, databases, and various computer software and hardware systems.
12
Describe your work experience in troubleshooting software and hardware technologies.
13
Describe your work experience with Microsoft Active Directory .
14
List any technologies you would consider yourself a subject matter expert in.
Required Question
