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SalaryThe IT Specialist has a primary objective to rapidly resolve technology issues that are reported through a developed ticket system. The position requires a hands-on technical consultant who is responsible for delivering technical support to Corporate Staff as well as Property Managers in the field as needed.
Position Type: Full-Time
Location: Long Beach, California (On-site)
- Help Desk Support: Providing hardware and software support to end users; assisting them with technical issues and inquiries related to their workstations, applications, and devices in a timely manner.
- Provides Technical support to users by researching and answering questions, trouble shooting problems, and maintaining workstation and network performance.
- Foster positive end-user relationships and drive customer/staff satisfaction
- Onboarding Preparation: Ensuring seamless onboarding experiences for new employees by setting up and configuring all necessary hardware and software systems for their roles.
- ESET Anti-Virus Administration: Acting as the ESET Anti-Virus Admin for Property Managers, ensuring the protection of property management systems from potential threats.
- Facilitating repairs of equipment such as phones, headset, computer, printer, etc.
- Hardware Management: Obtaining approvals for equipment requests, generating quotes, efficiently tracking all dispersed hardware, and maintaining inventory to ensure adequate supply.
- System Procedure Documentation: Creating and maintaining comprehensive documentation of all system procedures, guidelines, and best practices for easy reference and knowledge sharing.
- Project Status Reports: Compiling and generating reports on the status of ongoing projects, providing insights and updates to relevant stakeholders.
- Audit Report Handling: Possessing the ability to read, produce, and interpret audit reports, ensuring compliance and security standards are met.
Provide Back-up for and as needed:
- Microsoft 365 Admin Center: Create email accounts for new employees, securing them with MFA, and integrating them into the Company’s domain server.
- Vonage Business Communication: Creating user profiles and configuring phone networking for effective communication.
- Ticket System Administration: Promptly troubleshooting and resolving technical issues to support community Property Managers as well as Corporate Staff as needed.
Requirements/Qualifications:
- With experience working for a Property Management Company is a plus
- Bachelor’s Degree or certificate in Computer Science, Information Technology, Information Systems or related field
- 5+ years of solid IT experience
- Experience working with Windows Operating Systems
- Microsoft Office applications
- Knowledge of practical networking for workstations and server connectivity
- Strong verbal and written communication skills
- Excellent customer service skills
- Ability to identify and resolve problems
- Ability to work positively as a team player and establish and maintain effective relationships with team members at all levels of the organization
Beach Front Property Management, Inc. is an Equal Opportunity Employer that complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Beach Front Property Management, Inc. does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
