Information Technology Specialist (Computer Services Manager)

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.

Our highly-skilled, diverse, and innovative workforce creates a strong foundation of safety and security. Through the principles of humanity and normalcy, we develop good neighbors.

How Do I Qualify for this Position?

To be considered for the position, you must meet either the requirements specified in the section titled Education OR the requirements specified in the section titled Experience.
Education:
GS-11: Ph.D. or equivalent doctoral degree OR three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.
GS-12: There is no substitution of education for specialized experience at this grade level.
Graduate Education: Major study - Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
OR
Experience:
GS-11 and GS-12: You must have IT related experience demonstrating each of the four competencies listed below.

• Attention to detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

AND
Specialized Experience:
GS-11 and GS-12: You must have one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.
Some examples of qualifying experience:
GS-11:

• Experience providing ongoing support, resolution of problems, and recovery of operating malfunctions involving various hardware components and software failures.
• Experience working with technical support personnel in resolving critical problems.
• Experience conducting testing to ensure operability, efficiency and compliance with existing standards.
• Experience suggesting technically feasible approaches and making recommendations to the user regarding the most effective and efficient automation approaches.
• Experience developing training and providing formal or informal training to end users.

GS-12:

• Developing and maintaining procedures for networks, system operations, and product assembly and installation.
• Experience overseeing function tests of the hardware/software to resolve technical problems and ensuring appropriate on-site repairs.
• Experience recommending methods and procedures and coordinating corrective action to optimize utilization of present equipment.
• Experience preparing programming specifications for implementation by computer programmers. Specifying inputs and outputs, appropriate data structure, module interface plans, detailed layout of files, and test plans.
• Experience coordinating interface with programmers and functional area specialists and advising on problem resolution.

If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.
**Your eligibility for consideration will be based on your responses to the questions in the application.**

See Qualifications Section for education requirements, if applicable.

ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here.

Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications.

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.