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Form of workJob Title: IT Specialist
Reports to: IT and Communications Manager
Position Summary: The IT Specialist provides technical assistance to computer system users, answers questions and resolves computer problems for end users.
Description of Duties:
•Observe and maintain system performance and functionality by managing network devices, data and system administration; Schedule, store backup, retrieve and manipulate data for analysis of system capabilities and requirements
•Configure and maintain basic physical and virtual servers, Basic networking equipment and proficient on personal computers and laptops
•Conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
•Install and perform repairs to hardware, software, and peripheral equipment following design or installation specifications
•Inspect equipment, read order sheets and set up equipment for end uses, ensuring proper installation of cable, operating systems and software
•Respond to end users' inquiries regarding computer software and hardware operation to resolve problems
•Maintain records of communication transactions, problems and action taken
•Refer major hardware or software problems or defective products to vendors or technicians for service; Coordinate technicians engaged in problem-solving, monitoring and installing hardware and software equipment
•Confer with end users to establish requirements for new systems or modifications; Determine scope and priorities of projects, discuss system capacity, and equipment needs
•Prepare evaluations of software or hardware and recommend improvements or upgrades; Modify and customize programs for internal use
•Develop training materials and train end users in the proper use of hardware and software
•Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis
•Review reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems
•Active member of the disaster recovery plan and Cybersecurity Incident Response Plan
•Maintain inventory of IT assets and consumables products
•Maintain Cybersecurity Prevention Education program (Knowbe4)
•Complete all other duties as assigned
•Bachelor's degree in computer science or related field from a four-year accredited college or university or equivalent years of education and experience
•5 or more years of experience working in an IT environment setting
•Proficiency in a Windows based environment required
•Proficiency MS Office 365.
•Basic Active Directory, Switches, Routers, DNS, DHCP; Virtualization, Fortinet, SQL Server, MS RDS, PowerShell, C# and Crystal Reports
•Strong analytical and data evaluation skills
•Strong verbal and written communication skills with the ability to work with a diverse leadership team, staff, contractors and vendors
•Strong verbal and written communication skills with the ability to write reports, business correspondences and procedure manuals and present information effectively
•Ability to read, analyze and interpret professional and technical periodicals or journals
•Ability to plan, organize and prioritize with attention to detail and meeting tight deadlines
•Ability to use good judgment and make sound decisions
•Ability to work independently and manage time effectively to accomplish department goals
•Ability to sit, stand and walk, use hands and feet, climb or balance, stoop, kneel, crouch, crawl and lift or move a minimum of 50 pounds; Specific vision abilities required to include close vision and ability to adjust focus and distinguish between visual colors
•Must be eligible to work in the U.S. and successfully pass a pre-employment background check, drug and alcohol screening and be willing to comply with the DTO Drug and Alcohol Policy
