Information Technology Operations Manager- Remote or Hybrid | Cary, NC
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job
As an Information Technology Operations Manager, you will:
- Lead a technically diverse team in complex customer environments to ensure optimal performance, scalability, and reliability.
- Collaborate with teams across SAS to improve our products based on customer experiences.
- Manage relationships with third-party vendors and service providers, including negotiating contracts, monitoring performance, and ensuring compliance with SLAs.
- Define, monitor, and analyze KPIs related to the SAS Cloud Operational service.
- Ensure compliance with Operational Level Agreements (OLAs) by monitoring and managing service delivery against agreed-upon performance targets, such as incident resolution times and service request fulfillment.
- Identify opportunities to streamline operations, automate repetitive tasks, and improve efficiency across all aspects of cloud hosting operations.
- Provide leadership and guidance to the operations team, including hiring, training, and performance management, to ensure a high-performing and motivated workforce.
- Implement and enforce security best practices to protect our clients' data and ensure compliance with industry regulations and standards, such as GDPR and HIPAA.
- Ensure your department follows documented Change Management policy.
- Set performance goals/standards/objectives for the team. Perform all management responsibilities for the team including coaching and development.
Required qualifications:
- 8+ years of experience in IT, application support, and/or technical consulting including:
- 5 years of experience in a leadership role with 2 years in a formal management role.
- Bachelor’s degree in computer science, information systems, or related field.
- Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
- Experience with Linux.
- Experience in infrastructure, network, or storage management.
- You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.
- Experience with SAS systems or SAS programming.
- 5+ Years of Operational Leadership Experience, including managing KPIs relative to hosted service delivery.
- ITIL Certified
Diverse and Inclusive
Additional Information:
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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