Information Technology Manager - 03122024-55783

Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, BUSINESS SOLUTIONS DELIVERY DIVISION, DAVIDSON COUNTY
This position requires CJIS & FTI fingerprints. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
This position is designed as Hybrid.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and three years of professional level experience in INFORMATION TECHNOLOGY including at least one of the three years must include supervisory experience.

OR

Substitution of a Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an Information Technology related associate's degree may substitute for the required bachelor's degree.

OR

Substitution of Experience for the Specific Associate's Degree: Professional level experience in INFORMATION TECHNOLOGY may substitute for the required Information Technology associate's degree on a year-for-year basis to a maximum substitution of two years.

OR

Substitution of Graduate Coursework for the Required Experience: Any additional graduate coursework in INFORMATION TECHNOLOGY may substitute for the required experience on a year for year basis to a maximum substitution of two years.

Necessary Special Qualifications: None.

Examination Method: Education and Experience,100%, for Preferred Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.

Summary

Summary: Under general supervision, is responsible for professional general IT consultative work of considerable difficulty and supervisory work of routine difficulty; and performs related work as required.
Distinguishing Features: An employee in this class has supervisory responsibility for the work of other professional IT staff and performs work such as may relate to acting as assistant IT director in a small to moderate sized operating department or acting as an assistant manager for a large operating department. This class differs from that of IT Supervisor in that an incumbent of the latter performs work of lesser scope and complexity. This class differs from that of IT Manager-Senior in that an incumbent of the latter acts as assistant IT director in an operating department with the largest and most complex of IT systems.

Responsibilities

Guiding, Directing, and Motivating Subordinates:

• Enables assigned work unit to accomplish the mission and vision of the organization within assigned area of responsibility by identifying and eliminating barriers to success, providing sufficient tools and resources, and continually challenging the validity of the current process.
• Leads and/or oversees assigned subordinates in the completion of the day-to-day operations and tasks required to achieve the work unit's goals.
• Manages assigned subordinates in monitoring IT and other business processes to identify efficiencies and attain more timely and accurate goal achievement.
• Supports assigned subordinates in coordinating IT activities by reallocating resources and directly participating as necessary.

Making Decisions and Solving Problems:

• Makes the decision to offer employment to job candidates who best fit available positions based on the results of selection assessment and testing.
• Determines best options available and appropriate resource allocations for assigned area of responsibility to meet business requirements identified by organizational stakeholders.
• Makes decisions related to the resolution of personnel and technical issues within assigned area of responsibility based on the results of analyses, personal experience, expert judgment, performance metrics, and other factors to ensure effective unit operations.
• Determines the appropriate level of intervention and/or discipline required to resolve personnel issues among assigned subordinates.

Selling or Influencing Others:

• Sells benefits, internal initiatives, and process changes to employees and other internal business partners during the course of training and communications to facilitate adoption and enhance investment.
• Influences assigned subordinates and staff within assigned area of responsibility using identified individual motivational factors to increase job performance and productivity.
• Builds consensus among peers, subordinates, and supervisors in order to further the department's mission and goals.
• Champions IT projects to meet agency business needs based on optimal return on investment.

Organizing, Planning, and Prioritizing Work:

• Incorporates last minute and unscheduled tasks within assigned area of responsibility into current workload to ensure timely and accurate completion of work.
• Delegates tasks to assigned subordinates based on the competencies they possess to ensure sufficient space to engage in supervisory work and ensure work is completed efficiently, accurately, and timely.
• Develops operational plans to align business and people strategies within assigned area of responsibility using applicable data, leadership development, professional development, performance management, career planning, and succession planning.
• Incorporates departmental, state, and federal laws, rules, regulations, and policies into IT best practices and standard operating procedures of assigned area of responsibility for efficiency and compliance purposes.

Processing Information:

• Conducts workplace audits of assigned subordinates and internal business partners to ensure work procedures and processes comply with departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures.
• Processes information gathered from a variety of sources to inform meaningful decision making about assigned area of responsibility and maintain accountability and business continuity.

Resolving Conflicts and Negotiating with Others:

• Resolves conflicts with minimal supervision from higher-level leadership to ensure timely and efficient performance and maintain positive working relationships.
• Maintains a respectful and productive work environment within assigned area of responsibility to minimize disputes and facilitate performance.
• Resolves interpersonal conflicts between assigned subordinates and staff within assigned area of responsibility to ensure a respectful and productive work environment.
• Resolves disciplinary actions of assigned subordinates and staff within assigned area of responsibility using DOHR guidance to ensure compliance with all state and federal guidelines.
• Resolves external business partner disputes and conflicts to prevent business operation interruptions and compliance with contractual terms and agreements.
• Complies with agency legal counsel when investigating conflicts between internal business partners and employees within assigned area of responsibility according to departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures to develop an action plan for resolving the issue.
• Serves as a mediator for assigned subordinates and peers to higher-level leadership personnel.
• Escalates issues to higher-level leadership personnel as required to ensure issues are resolved at the proper level and through the proper channels.

Coordinating the Work and Activities of Others:

• Plans and coordinates the activities of assigned subordinates who oversee various programs to ensure that operational and tactical priorities are met, and conflicts in scheduling and responsibility do not arise.
• Coordinates with internal and external business partners to resolve IT issues within assigned area of responsibility.
• Coordinates meetings, events, and other special projects as required to ensure availability, attendance, and coverage.

Judging the Qualities of Things, Services, or People:

• Assesses relevant staff work behaviors, competencies, knowledge, skills and abilities for succession planning, talent management and retention purposes.
• Assesses the quality of applicants to assigned subordinate positions to inform hiring decisions.
• Assesses statements made in the course of investigations and disciplinary actions to determine accuracy and relevance.
• Conducts performance evaluations for assigned subordinates to determine performance levels.
• Assesses the quality of work product and services provided by assigned area of responsibility to ensure that products and services meet the needs of customers.
• Assesses the quality and importance of suggestions to inform advice provided to higher level decision makers or to determine implementation plans depending on the scope, urgency, and impact of the suggestion.
• Reviews the performance evaluations conducted by assigned subordinates to ensure thoroughness, accuracy, objectivity and agreement.

Estimating the Quantifiable Characteristics of Products, Events, or Information:

• Projects staffing and timelines needed to complete assigned projects within area of responsibility and inform advice provided to higher level decision makers.
• Estimates future staffing and skill requirements needed for succession planning and talent management purposes.

Monitor Processes, Materials, or Surroundings:

• Monitors organization culture and work environment of direct reports to identify interpersonal issues, policy violations, best practices, esprit de corps, and other relevant organizational traits.
• Monitors IT performance at the assigned level of responsibility through a variety of reports, surveys, subordinate interactions, and other information gathering tools to ensure that relevant key performance indicators are met.
• Monitors the IT and relevant business environments using a variety of reports, vulnerability analyses, and other tools to ensure policy compliance and information security, project management, financial, and other risks are minimized.
• Continually monitors employee work product in order to identify efficiencies and prepare comprehensive performance evaluations.
• Monitors the IT operational environment, to include assigned daily IT operations, infrastructure, and other relevant work systems through subordinates, key performance indicators, service level agreements, and other indicators to identify trends and proactively anticipate problems.

Evaluating Information to Determine Compliance with Standards:

• Evaluates employee work results to ensure that responsibilities are completed on-time and in compliance with policies, procedures, guidelines, standards, and performance goals.
• Ensures disciplinary actions are administered in accordance with agency and Department of Human Resources policies and procedures.
• Evaluates plans and performance goals to ensure alignment with assigned work unit goals.
• Evaluates candidate and employee qualifications to determine compliance with minimum qualifications and/or necessary and special qualifications.

Coaching and Developing Others:

• Leverages developmental opportunities and motivational factors to improve team development and the performance of assigned subordinates and other staff within assigned area of responsibility.
• Coaches agency employees on IT related programs and information within assigned area of responsibility to ensure compliance with departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures.
• Mentors less experienced internal business partners in their work using a supportive and collaborative approach.
• Addresses and/or recognizes the performance of assigned subordinates appropriately in accordance with established policy.
• Provides coaching to subordinate supervisory staff on appropriate performance management techniques in accordance with recommendations from agency HR.
• Coaches assigned subordinates and other staff through the use of stretch assignments to develop bench strength and talent management.

Interpreting the Meaning of Information for Others:

• Interprets specialized information related to technology within assigned area of responsibility for business partners, higher-level leadership, colleagues, and assigned subordinates to ensure understanding and facilitate relationships.
• Translates complex IT concepts for individuals of all levels of understanding including IT and non-IT roles to communicate results, trends, or problems.
• Explains IT program specific procedures to persons in other departments or divisions, or outside organizations and representatives as required in response to basic inquiries.

Developing Objectives and Strategies:

• Develops strategies, objectives, and service level agreements for IT services within assigned area of responsibility through collaboration with other leadership personnel to measure and improve organizational efficiency and performance.
• Develops job performance plans for assigned subordinates to communicate responsibilities and expected outcomes of performance in their role.
• Develops strategies for addressing staffing needs within assigned area of responsibility through collaboration with other leadership personnel to ensure adequate coverage for assigned workload.
• Develops operational plans within assigned area of responsibility based on knowledge, experiences, skills, best practices and targeted research through collaboration with other leadership personnel to address strategic goals and agency needs.
• Develops corrective action plans through collaboration with other leadership personnel to address systemic issues within assigned area of responsibility.
• Develops strategic programs and events through collaboration with other leadership personnel to improve IT staff morale.

Scheduling Work and Activities:

• Schedules personal workload to ensure timely processing, account for current unit workload, and ensure availability to assigned subordinates and business partners for consultation and advice as required.
• Schedules the workload of assigned subordinates to ensure adequate coverage and timely goal completion.
• Creates a schedule for IT related events within assigned area of responsibility to ensure timely submission of relevant information.
• Schedules periodic performance discussions with subordinates to ensure continuous accurate evaluations and development.

Staffing Organizational Units:

• Conducts behavioral-based interviews for job candidates to ensure hiring and retention of the most qualified employees.
• Assesses and anticipates workload of employees to determine human resource and budgetary needs.
• Develops supplemental and interview questions for positions based on the competencies identified in the classification specification to ensure compliance with departmental, state, and federal laws, rules, regulations, and policies.
• Identifies promotional opportunities within assigned area of responsibility to develop bench strength and enhance the talent pool.
• Assesses the appropriateness and viability of the use of alternate employment methodologies to address human resource needs.
• Actively recruits candidates for assigned subordinate positions to ensure the most qualified candidates are identified.

Provide Consultation and Advice to Others:

• Makes recommendations as to appropriate balance of impact, financial and human capital cost, resource allocation, and risk in proposed IT projects and operational initiatives within assigned area of responsibility to inform decisions about level of effort and priority of processing for IT projects and processes.
• Provides advice on employee selection decisions to assigned supervisor and other leadership staff.
• Assists assigned subordinates in developing job performance plans for their staff to communicate responsibilities and expected outcomes of performance in their role.
• Provides informal performance feedback advice to assigned subordinates and other leadership staff to assist with personal and professional development as required.
• Collaborates continually with higher-level leadership personnel to assess the overall efficacy of IT operations within assigned area of responsibility.
• Makes recommendations for changes which affect the economy, efficiency and quality of IT operations and services.
• Makes acquisition recommendations for IT products and services that support business objectives within assigned area of responsibility.
• Advises higher-level leadership personnel on team standard operating procedures, best practices, and other workflow factors to inform strategy development and decision making.
• Notifies appropriate leadership staff of possible violations of departmental, state, and federal laws, rules, regulations, guidelines, policies, and procedures.
• Advises internal business partners on the impact of state/departmental policies and procedures and federal guidelines on IT operations within assigned area of responsibility.

Communicating with Persons Outside Organization:

• Participates in contract negotiations with outside vendors to ensure operational needs are met in an efficient and cost effective manner.
• Contacts vendors and other outside agencies who administer IT functions to obtain/provide required information, correct errors, ensure contract fulfillment, and/or for clarification purposes.
• Communicates with external business partners to facilitate outside events and programs in which the state/agency participates.
• Serves on department and statewide committees in the research, design, development, and implementation of new information management systems.
• Provides regular updates to external business partners on the status of projects and other assigned work.

Thinking Creatively:

• Participates in the development of talent management workforce plans using a variety of analytic techniques to ensure available knowledge, skills, abilities, and competencies are aligned with business needs and strategic goals.
• Provides creative input into policies, procedure manuals, spreadsheets, presentations, forms, form letters, memos, database queries, staffing plans, logs, and other systems within assigned area of responsibility to facilitate accurate data-gathering, tracking, training, and reporting.
• Develops process improvement suggestions within assigned area of responsibility to streamline workflow and improve process cycle times and accuracy.
• Creates a climate of creative thinking to encourage IT employee engagement and develop customer relationships.
• Contributes to the development of a marketing approach for presenting the qualifications and accomplishments of the unit to higher level decision makers as a means of developing voice and improving engagement and executive staff confidence in the work unit.
• Participates in brainstorming sessions to develop work unit, divisional, and/or agency-wide process streamlining initiatives and improve business practices.

Establishing and Maintaining Interpersonal Relationships:

• Maintains professional working relationships at all levels of the organization to ensure smooth and effective team operations.
• Liaises with internal and external entities to ensure effective planning, strategy development, vision, coordination, and IT service provision within assigned area of responsibility.
• Networks with business partners to ensure open dialogues exist and to facilitate coordination and unified effort.
• Professionally represents the agency while attending meetings and events in order to develop a positive image with business partners.

Analyzing Data or Information:

• Analyzes processes, policies, and procedures using information systems and documentation to develop recommendations for changes in operations which affect the economy, efficiency and quality of operations and services within assigned area of responsibility.
• Analyzes survey and benchmarking data to determine its relevancy to and effects on INFORMATION TECHNOLOGY processes and procedures and inform reporting within assigned area of responsibility.
• Analyzes candidate applications and other documentation to create a pool of interviewees.
• Analyzes status reports for projects, programs, and daily work to identify patterns and trends that impact organizational goals.

Developing and Building Teams:

• Engages subordinates and peers during the course of daily activities to identify motivational factors relevant to assigned subordinates and other staff and enhance commitment and performance within assigned area of responsibility.
• Models effective performance for business partners to provide a role model, encourage success in others, and enhance trust.
• Identifies developmental opportunities appropriate for assigned subordinates and other staff to improve team development within assigned area of responsibility.
• Encourages assigned subordinates and other staff to pursue career development opportunities as a means of improving team performance within assigned area of responsibility.
• Celebrates the successes that occur within assigned area of responsibility as appropriate to enhance team morale and employee investment/engagement.
• Creates and coordinates team building activities to incentivize teamwork and performance.

Communicating with Supervisors, Peers, or Subordinates:

• Communicates work related information to a variety of business partners, peers and assigned subordinates to facilitate teamwork, assign tasks, and coordinate effort.
• Communicates with higher-level leadership personnel on situations requiring an explanation of the services and activities within assigned area of responsibility.
• Conducts periodic performance development meetings with assigned subordinates to communicate and develop performance plans and provide performance feedback and developmental guidance.
• Conducts meetings with assigned subordinates and other internal business partners to gather project information and status updates and to disseminate information.
• Provides regular updates to higher-level leadership and other internal business partners on the status of projects and other assigned work.
• Maintains an open dialogue with internal business partners at all levels within the organization to ensure effective and efficient communications.
• Communicates with assigned supervisor to ensure accurate and timely receipt of instructions and work assignments.
• Sends notifications of initiatives, changes, approvals, and deadlines to internal business partners to ensure timely and accurate receipt of information.
• Communicates regularly with other IT staff to coordinate operational activities within assigned area of responsibility and program development with internal business partners.
• Participates in a variety of meetings as required to provide and gather status updates for assigned workload.

Updating and Using Relevant Knowledge:

• Maintains professional and technical knowledge and required certifications by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies to remain informed of current industry and IT standards.
• Develops expertise in an assigned INFORMATION TECHNOLOGY program area using available developmental opportunities as required to facilitate interpretation and advice provided.
• Utilizes acquired knowledge and skills to improve and inform daily performance of assigned tasks.
• Periodically reviews current departmental, state, and federal information sources to identify relevant changes in policies, procedures, rules, regulations, and best practices to ensure they and their assigned subordinates are knowledgeable on the latest systems.
• Actively seeks out work related leadership development opportunities for self and assigned subordinates to improve performance and team efficiency.
• Attends agency specific training as required to ensure compliance with departmental, state, and federal laws and guidelines.
• Attends in-service training as required to ensure continual learning and current knowledge of the field.

Getting Information:

• Gathers the input of relevant stakeholders to ensure work unit operations accurately meet the needs of customers.
• Interviews employees and other individuals who have information related to ongoing investigations or work processes as required to further an investigation or process.
• Researches work related information as needed to prepare reports, projects, proposals and other assigned tasks.
• Conducts site visits of external and internal organizations in order to obtain information required to execute assigned work activities.
• Reviews information from the director's IT goals and the agency's strategic goals to ensure that activities related to assigned responsibilities support strategic goals and objectives.
• Participate in operational and work unit meetings to obtain information needed to achieve assigned work objectives.
• Reviews e-mail, voicemails, other correspondence, reports, queries, and information systems to gather data necessary to complete assigned work.

Documenting/Recording Information:

• Prepares summary performance metrics reporting within assigned area of responsibility for higher level leadership to communicate current status in achieving assigned goals.
• Prepares completed staff work reports with recommendations for action which are workable and comply with professional standards of excellence.
• Completes and submits performance review documents for subordinates accurately and promptly.
• Continually documents the performance of assigned subordinates to ensure accurate and unbiased performance evaluations.
• Documents information provided during meetings and training when serving as the sole agency representative to ensure accurate information is disseminated to others.

Interacting With Computers:

• Utilizes a variety of system utilities and software tools to monitor system performance and efficiency and facilitate program/project management within assigned area of responsibility.
• Uses office productivity software including but not limited to ERP software, word processing programs, spreadsheet programs, presentation software, web-based email programs, instant-messaging programs, and search engines.

Performing Administrative Activities:

• Completes performance evaluation documentation for all assigned subordinates.
• Maintains human resource and other confidential reports, files, and logs as required to ensure compliance with departmental, state, and federal laws, rules, regulations, and best practices.
• Generates disciplinary actions for assigned subordinates in accordance with agency policy and Department of Human Resources policies and procedures.
• Reviews and approves subordinate administrative actions including but not limited to performance evaluations, expense requests, and time and labor for assigned work unit.
• Enters personal time and leave/overtime requests into the appropriate databases as required.

Competencies

Competencies:

• Decision Quality
• Problem Solving
• Developing Direct Reports and Others
• Directing Others
• Conflict Management
• Hiring and Staffing
• Drive for Results
• Organizational Agility
• Building Effective Teams
• Motivating Others

Knowledge:

• Intermediate knowledge of hardware, software, data, and network principles and systems related to the assigned area of responsibility
• Basic knowledge of administration and management best practices as they relate to mid-level leadership
• Basic knowledge of customer service principles and best practices as they relate to service level agreements, metrics, customer interaction, and request fulfillment
• Basic knowledge of personnel and human resources management best practices as they relate to talent management
• Basic knowledge of federal, state, and local laws, rules, regulations, policies, procedures, and best practices as they relate to data management and information systems governance

Skills:

• Intermediate reading comprehension skills as they relate to the understanding of hardware, software, data, and network principles and systems
• Intermediate speaking skills as they relate to the interpretation and communication of IT systems, services, and strategies
• Intermediate writing skills as they relate to the interpretation and communication of IT systems, services, and strategies
• Basic coordination skills as they relate to effectively executing IT operations and initiatives
• Basic quality control analysis skills as they relate to IT deliverables and services
• Basic systems evaluation skills as they relate to the development and maintenance of a variety of business systems
• Basic skill in the management of personnel resources
• Basic negotiation skills
• Basic persuasion skills
• Active learning skills
• Active listening skills
• Critical thinking skills
• Complex problem solving skills
• Judgment and decision making skills
• Time management skills

Abilities:

• Deductive Reasoning Ability
• Inductive Reasoning Ability
• Oral Comprehension Ability
• Oral Expression Ability
• Time Sharing Ability
• Written Comprehension Ability
• Written Expression Ability

Tools & Equipment

• Personal Computer
• Telephone
• Fax Machine
• Printer
• Copy Machine
• Scanner
• Calculator

Other office related equipment as required

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.