Information Officer

Headquartered in New York with additional offices in Israel and Germany, the Claims Conference is a global, non-profit organization committed to providing a small measure of justice to Holocaust Survivors. Since our founding in 1951, the Claims Conference has secured more than $90 billion from the German government in indemnification for Survivors. In 2023, the Claims Conference distributed approximately $625 million in direct compensation to over 260,000 survivors in 83 countries and allocated approximately $750 million in grants to over 300 social service agencies worldwide that provide vital services for Holocaust survivors, such as home care, food, and medicine. Our Research, Education, and Documentation (RED) funds contribute toward global efforts to educate the public and preserve the memory of the Holocaust through teacher training programs, exhibitions, and films such as Son of Saul, an Academy Award winner for Best Foreign Film. At the Claims Conference, we honor history while making history.

We are looking for a full-time Information Officer to join the Survivor Services department in our New York office. The ideal candidate is diligent, detail oriented, and fluent in Russian and English.

Note: this is a hybrid position with a minimum of two days in the New York office.
Responsibilities:

• Answer phone calls/emails/letters and direct inquiries/callers to appropriate departments when necessary;
• Meet customer satisfaction standards and provide exceptional customer experience;
• Release information relating to individual compensation programs and payment;
• Maintain and record internal and external information utilizing internal database and cloud computing technology;
• Provide telephone advisory service to applicants in various languages based on call center access to internal database;
• Meet and exceed organization goals for providing exceptional service to callers and by accepting ownership for the callers’ experience.

Qualifications:

• Customer service experience;
• Fluency in Russian and English;
• Self-motivated and can work independently and remotely;
• Excellent communication skills over the phone in English and in Russian;
• Detail oriented with ability to multi-task while ensuring data accuracy;
• Ability to learn quickly and use customized software and applications.

Claims Conference offers generous benefits, opportunities for professional growth, and competitive salaries based on geographic location. Our target salary for the Information Officer in the New York City market is $45,000. This salary represents Claims Conference’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting. The final salary for this role will be determined based on careful consideration of a variety of factors, such as the candidate’s exact location, experience in similar roles, and expertise related to the qualifications. This information is offered in support of our commitment to transparency.

The Claims Conference is an equal opportunity employer and values diversity. We do not discriminate on the basis of any category protected by law, including (without limitation) race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In compliance with NYS Labor Law Section 194-a, the Claims Conference does not seek salary history information from job applicants.

Job Type: Full-time