INDY First Financial Bank - Student Opportunity - First Financial Bank Advocate

Company	Education At WorkSee more
Address	Indianapolis, IN
Form of work	Part-Time
Category	Accounting/Finance

Job description

What is Education at Work?

We are a national non-profit organization that is focused around helping students graduate with less debt. We do this by providing quality contact center and back office positions on behalf of Fortune 500 companies where you can gain valuable career readiness skills, earn an hourly wage, and have the opportunity to earn up to $5,250 each year you work with us in tax-free tuition assistance paid directly to your college or university.

Check out all the details on our Tuition Assistance policy here: Tuition and Financial Assistance - Education Work (educationatwork.org)

What will you be doing?

First Financial Bank employees are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. First Financial Bank employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding customer expectations.

Orientation and equipment pick-up will be held at:

First Financial Bank

2105 N Greensburg Crossing,

Greensburg IN 47240

Specific Responsibilities:

- Answer customer inquiries relating to bank products and services through phone, email, social media and online chat. - -

- Recognize sales opportunities and refer clients to sales associates

- Remain current on products, services, policies, and procedures -

- Resolve customer issues through account research and utilization of support materials and resources

- Perform customer account transaction and maintenance activities accurately

- Strive for first contact resolution of customer inquiries, transactions, and problem resolution

- Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

We Are Looking for Students Who... -

- Have a proactive mindset - prioritize multiple tasks, ask for help when you need it, work as a team

- Are patient communicators, comfortable speaking with people over the phone, and possess a passion for helping others

- Are passionate about providing an extremely high level of customer service

- Possess strong organizational, planning, and time management skills

- Showcase empathy, understanding, patience and a good attitude with all clients and customers

- Can manage multiple projects and maintain consistent interaction with all clients

- Can perform daily functions while ensuring you are maintaining department and individual goals, as well as call metrics and quality

- Are team players and prioritize the group over themselves

- Pay attention to detail

- Come to work with a professional mindset, this includes punctuality/attendance

expectations, being receptive to consistent feedback and coaching, and having adaptability with a positive attitude.

- Will work year-round (around your college classes) - including summer and winter break

- Will work a minimum of 20 hours per week - with the opportunity to pick up more hours during the school year and to work up to 29 hours per week during school breaks

-Will work at least 2 hours on 2 weeknight closing shifts until 8 pm ET and will work at least 2 hours on Saturdays.

First Financial Bank Hours of Operation:

Monday through Friday: 8:00 am - 8:00 pm ET

Saturday: 8:00 am - 5:00 pm ET

How You Earn Tuition Assistance

On top of your $14/hour wage, you will have the opportunity to earn up to $5,250 in tuition assistance per academic year. We calculate your tuition assistance earnings on four factors: hours you work, your attendance record, your job performance, and your college semester GPA.

For more information on our Tuition Assistance policy, please visit:

https://educationatwork.org/students/tuition-financial-assistance/

Upcoming Training

You'll learn everything you need to know for your day-to-day job in a paid 2-3 week in-person training session. Afterwards, you'll jump into a fully remote after-training schedule you'll create further in the process.

What Are We Looking For?

Students who are patient communicators and comfortable speaking with people over the phone
Students capable of building customer loyalty through listening, relationship building, and professional communication skills
Students who are able to influence, creatively problem solve, and find customized solutions
Students who are responsible and able to handle a professional job in a business environment-this includes punctuality/attendance expectations, receptive to consistent feedback and coaching, and adaptability with a positive attitude, etc.
Students who are able to work year round - including the school breaks including summer and winter break

Perks of Our Positions

Tuition Assistance - We're 100% behind our mission of helping you graduate with less debt
Future Career Building - EAW students have the unique opportunity to work with First Financial Bank while in college, creating a leg up on full-time employment with our partners after you graduate
Student-Centric Schedule - We will always work around your class schedule to ensure you never have to work while you're supposed to be in class
Student-Friendly Environment - Everyone we employee on this program is a student, usually from Indianapolis/Cincinnati/Northern Kentucky university, creating a supportive community that understands the life of a working student (plus it's a great place to make friends)

What's Not So Perky About Our Positions

We have strict attendance and punctuality expectations - this is a professional job and we'll hold you to that
This is a routine phone work position which may be repetitive at times - including back-to-back phone calls and long periods of sitting down
Not only do we work around your class schedule, but we also work around all of our students class schedules - this means we don't always have the ability to work around other obligations (club meetings, social events, second jobs, internships, etc.) and expect you to make this job a primary part of your life (second to school - of course)

Information for International Students

Please note that EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships at this time.

THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

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Refer code: 8437302. Education At Work - The previous day - 2024-03-03 07:02