Indirect Senior Loan Officer

Working for Pacific Service Credit Union

We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.

What’s in it for you?

Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. All employees are vested at 100% for the employer match beginning the first day of employment.

Bonus program: All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount

Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

Our Hiring Process

We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Apply: Submit your resume for one of our job openings.

Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.

In-Person Interview: After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!

Position Summary:

The Indirect Senior Loan Officer is responsible for underwriting indirect lending applications in accordance with credit union guidelines, lending policies, and state and federal regulations, with a strong emphasis on building and rebuilding dealer relationships while maintaining objectivity in underwriting applications. Additionally, this role plays a crucial part in identifying member financing needs and capitalizing on opportunities to upsell or cross-sell relevant products and services.

Essential Functions:

• Evaluate and underwrite indirect lending applications, adhering to credit union guidelines, lending policy, and all applicable federal and state regulations.
• Analyze applicants' financial status and assess creditworthiness using mathematical concepts (i.e., calculating APR, interest projections, loan-to-value (LTV), and qualifying ratios) to weigh the impact of decisions on the long-term effectively.
• Ability to explore alternative solutions and consider all circumstances including those that are outside of the standard guidelines, while mitigating risk for the credit union and the members/borrower before rendering a decision.
• Proficient in evaluating complex applications with challenging circumstances such as past and or present adverse remarks on their credit report, limited credit, and inconsistencies in employment, among others.
• Maintain a deep understanding of the Credit Union's loan policy and underwrite loans under established parameters and within assigned lending limits.
• Efficiently manage a pipeline of loan applications, showcasing exceptional organizational, time management, and multi-tasking skills to ensure established SLA expectations are, at the very least, met.
• Open new membership accounts, including verifying acceptable identification, ensuring proper funding of accounts and verifying membership eligibility through acceptable documentation.
• Utilize internal tools and resources to identify potential fraud in loan and membership applications.
• Ability to verify the accuracy of provided loan information, including all loan documents, finance contracts, title paperwork, insurance information, membership application, acceptable identification, vehicle value, and ancillary product contracts. Maintains accurate member and loan information in the host and lending operating system with a critical eye to ensure smooth funding of loan packages.
• Ability to support and perform funding of loans.
• Discuss the outcome of the application (i.e., approval, counter, or decline) with members and dealers professionally. Provide a detailed explanation of the declination and options, if any, for future consideration. Ability to determine risk in extending credit and supporting information to present for further review.
• Ability to tactfully probe and actively listen to members, dealer partners, or co-workers to determine specific needs/concerns and resolve them. Effectively educates dealer employees on indirect program guidelines and strengthens dealer relationships through regular and timely communication.
• Build strong member relationships by providing exceptional service and understanding members' financial goals while actively cross-selling or upselling credit union products and services that align with those needs.
• Perform outbound telemarketing calls to the dealer partner.
• Assist in continuously building and rebuilding dealer relationships that ensure volume and credit quality while maintaining objectivity in reviewing applications.
• Verify the accuracy of provided loan information, including all loan documents, finance contracts, title paperwork, insurance information, and membership applications.
• Maintain awareness of evolving laws and regulations and trends in indirect lending and the credit union industry. Stay updated on lending regulations, industry best practices, and credit union policies to ensure ethical and legal lending practices.
• Maintain accurate and organized records of all underwriting decisions and member interactions.
• Increase loan volume and membership growth while maintaining the safety and soundness of credit and membership standards.
• Identify, recommend, and actively participate in the continued improvement and development of position/department functions and processes.
• Work closely with all lending areas, including origination, consumer lending, indirect lending, servicing, and collections, to ensure effective team collaboration.
• Assist in training and mentoring other team members within or outside the department.
• Ability to work with minimum supervision, meet deadlines, work effectively as a team member, resolve problems, make decisions, and deal effectively with dealer partners.
• Assist with auditing requests.
• Assist with dealer loan buy-backs.

Non-Essential Functions:

• Performs special projects and other responsibilities as assigned
• Assist other departments where appropriate when assigned by the supervisor, Senior Vice President/Chief Lending Officer, or Vice President, Lending Operations.

Knowledge, Qualifications, and Skills:

• Education: High school diploma or equivalent required. College degree preferredor equivalent work experience required.
• Experience: Minimum five years in consumer lending underwriting with lending authority including a minimum of 2+ years underwriting indirect loans. Proven success in meeting/exceeding individual, team, and company goals.
• Skills and Abilities:
• Strong written and oral communications credit analysis, and "car intelligence” skills required. Must be a self-starter who can follow instructions with little supervision and meet deadlines in a fast-paced environment. Familiar with DMV documentation and process, knowledge of arcOS (formerly known as L360) and Symitar.
• Ability to operate basic office equipment including copier, laser printer, personal computer, telephone, and 10-key calculator.
• Proficiency in computer programs (e.g. Microsoft Office such as Word, Excel, and Outlook).
• Must be eligible to obtain and maintain valid registration with the National Mortgage Licensing System (NMLS) and Registry in compliance with the requirements of federal law and the SAFE Act.
• Extra Credit Skills: You will bring enthusiasm, collaborative work style, inquisitive attitude, flexibility, creativity, focus on excellence, and an overall “great-to-work-with” demeanor. Previous experience with a financial institution with a basic knowledge of financial products and services is a plus.
• Travel Required: Travel by car may be required to visit dealers. Any travel during assigned shifts requires the ability to operate a personal vehicle.
• Hours Required: Non-exempt employee with a work schedule of Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules. Hours may fluctuate moderately to accommodate business development activities.