Income Maintenance Worker 2

The Iowa Department of Public Health (IDPH) and Department of Human Services (DHS) merged on July 1, 2022, to form one agency, the Iowa Department of Health and Human Services (HHS). We are seeking an Income Maintenance Worker 2 to join our team of dedicated specialists.
The Income Maintenance Worker is responsible for determining initial and ongoing eligibility for State and Federal assistance programs administered by HHS. This includes processing applications and recertification's within specific time frames, interviewing applicants and clients, communicating program rules and responsibilities and documentation of case actions. This position manages an assigned caseload with duties that include reviewing documents, processing changes in eligibility, participating in the appeals process, making referrals to other services and completing corrective actions when necessary. While the above statements outline the majority of the work description, there are other tasks and other duties as assigned such as, for example, participation in committees, work groups, public forums and trainings.
The ideal candidate will have the ability to collect, analyze and interpret complex policies, procedures and information from customers or 3rd parties, as well as communicate effectively both in person and via phone. This team member will also excel at meeting processing timeframes, managing an individual workload while working within a team, clearly preparing and presenting documents written and orally and demonstrate excellent organizational skills. The ability to communicate in another language in addition to English is a plus. If you have those skills, please note in the application any additional languages in which you are proficient.
Remote work might be an option for this position after training has occurred and regular work schedules will typically be set within a 7:00 am - 6:00 pm time fame. No regular travel required.
We have a great total compensation package, including:
· Iowa Public Employees' Retirement System (IPERS)
· Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan)
· Health, Dental and Vision Insurance
· Vacation Leave
· Sick Leave
· Paid Holidays (9 days/year)
· Flexible Spending Accounts
· Life Insurance
· Long-Term Disability Insurance
For additional information on benefits click here (Download PDF reader).
The State of Iowa is an EEO/AA Employer
HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired - Relay Iowa 1-800-735-2942 TDD).
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.Sixty semester hours (or equivalent academic units) from an accredited college or university;

a combination of education and experience substituting the equivalent of one year of full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education (on the basis that thirty semester hours is equal to one year of work experience);employees with current continuous experience in the state executive branch that includes experience equal to 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area.
For additional information, please click on this link to view the job description.Employment Type: Full-time