Incident Response Team Analyst

Summary
Meta is seeking a motivated, organized, detail-oriented candidate to join our Incident Response Team. The right candidate must have a strong work ethic, excellent judgment, and exceptional partnering skills.
Required Skills
Incident Response Team Analyst Responsibilities:

• Bring operational excellence to a team that evaluates threat, risk and user privacy in a world centered around time critical emergency escalations
• Make immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with several internal and external partners including law enforcement to ensure user's safety
• Be willing and able to work with sensitive issues and potentially graphic and/or objectionable content, including but not limited to graphic images, videos, and audio, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury and suicide content which may be considered offensive or disturbing
• Create and articulate responses to questions from law enforcement, government agencies, and internal teams regarding Incident Response policy and process
• Work with cross-functional teams to drive improvements to policies and processes across teams
• Availability to work weekend days on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday

Minimum Qualification
Minimum Qualifications:

• Bachelor's degree or equivalent experience in investigative or analytical roles
• Experience analyzing information to assess threat and risk
• Experience making important decisions independently and multi-tasking under pressure, responding quickly to changing situations in complex environments without compromising quality
• Experience with social media, analytical tools and/or online research
• 5+ years of relevant experience in investigative or analytical roles involving time critical escalations and real world harm
• Self-starter requiring minimal direction

Preferred Qualification
Preferred Qualifications:

• Project Management, Operations or Process Improvement Experience
• Experience with Crisis Management, Government Agencies or Law Enforcement
• Experience adapting communication style to suit different stakeholders like cross-functional teams and law enforcement
• Bilingual or multilingual individuals - preference toward individuals with fluency in any of the following languages: Hindi, Bengali, Portuguese or Spanish

EOE
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.