Incident Manager

Job Description

· As an Entry-Level Application Tech Support Practitioner, you'll use your Issue Management expertise to provide technical support and issue resolution. Your daily tasks involve troubleshooting, analyzing issues, and collaborating with teams for issue resolution.

· Provide technical support and issue resolution for applications leveraging Issue Management expertise.

· Collaborate with cross-functional teams to identify and analyze issues and provide timely resolution.

· Conduct rigorous testing and troubleshooting to optimize application performance.

· Ensure adherence to quality standards and best practices in Issue Management.

· Maintain accurate documentation and provide regular updates to stakeholders.

Skills:

· Issue Management

· Application Quality Analysis

· Critical Incident Management

· Quality Management

Job Type: Contract

Pay: Up to $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift

Application Question(s):

• This is a Hybrid role based Orlando, FL . Please confirm your current location with Zip code.
• Please confirm your visa status
• Selected resource need to work from Wednesday-Sunday 7am to 3pm. Please confirm if you are fine with it

Experience:

• Application Tech Support Practitioner: 4 years (Preferred)
• Issue Management: 1 year (Preferred)
• Application Quality Analysis: 1 year (Preferred)
• Critical Incident Management: 1 year (Preferred)
• Quality Management: 1 year (Preferred)

Ability to Relocate:

• Orlando, FL 32806: Relocate before starting work (Required)

Work Location: Hybrid remote in Orlando, FL 32806