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SalaryJob title: Incident Manager (24-13212)
Location: Orlando, FL (Hybrid)
Duration: Long-term Contract.
Work week: Wednesday-Sunday 7 am to 3 pm.
Job Description:
As an Entry-Level Application Tech Support Practitioner, you'll use your Issue Management expertise to provide technical support and issue resolution. Your daily tasks involve troubleshooting, analyzing issues, and collaborating with teams for issue resolution.
Provide technical support and issue resolution for applications leveraging Issue Management expertise.
Collaborate with cross-functional teams to identify and analyze issues and provide timely resolution.
Conduct rigorous testing and troubleshooting to optimize application performance.
Ensure adherence to quality standards and best practices in Issue Management.
Maintain accurate documentation and provide regular updates to stakeholders.
Skills:
- Issue Management
- Application Quality Analysis
- Critical Incident Management
- Quality Management
Job Type: Contract
Pay: Up to $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Incident Manager: 5 years (Required)
- Issue Management: 3 years (Required)
- Critical Incident Management: 3 years (Required)
- Quality Management: 3 years (Required)
Ability to Relocate:
- Orlando, FL 32801: Relocate before starting work (Required)
Work Location: Hybrid remote in Orlando, FL 32801
