Inbound Sales Representative

DO YOU HAVE EXPERIENCE IN THE SHOOTING AND SPORTING GOOD INDUSTRY? LETS PUT YOUR SHOOTING AND HUNTING KNOWLEDGE TO WORK!

SUMMARY:

The Inbound Sales Representative is responsible to answer incoming phone calls from customers who want to place an order, have questions about products, or may have a problem with an order. Responsible for driving sales by taking care of customers needs through up-selling, following up with customers, and delivering exceptional customer service. Must have extensive knowledge of guns, ammo, etc.

PRIMARY RESPONSIBILITIES:

• Establishes and maintains a high level of customer satisfaction in all sales transactions.
• Consistently meets or exceeds weekly and monthly sales goals.
• Identifies opportunities to up-sell to customers.
• Handles all incoming calls with courtesy and professionalism.
• Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.
• Ability to learn order processing system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks
• Acquire product knowledge on all products.
• Understands shipping instructions and comprehends distribution processes.
• Responsible for handling and resolving customer inquiries accurately and timely.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must possess at least 2 yrs. sales experience.
• Excellent verbal and written communication skills.
• Knowledge of MS Office and the Windows environment.
• Familiarity with Shooting and Hunting products.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• 2+ years customer service or sales experience.

Job Type: Full-time

Pay: $15.00 - $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: Remote