Inbound Call Center Representative- No Sales Required!

Hire the Smile and Train the Skills - Inbound Member Support Representative must reside in Nebraska or Iowa to qualify. Work from Home program available.

It’s a new year! Things are heating up and there’s no better time than now to join the RPR family. We’re a real estate tech platform looking for team players who take pride in providing world-class customer service. If you’re the type who welcomely embraces new technology and wants to work for a company that will grow with you–we need to have a chat with you ASAP.

RPR offers amazing benefits and competitive compensation, all in a casual office environment. This is an exciting and rewarding opportunity that plays a vital role in the success of our company. The cherry on top? RPR also offers a work from home program for those who qualify. (Pajamas optional).

Realtors Property Resource® (RPR) is a wholly owned subsidiary of the National Association of REALTORS® (NAR). It’s headquartered in Chicago, IL with its Customer Support Center located in Omaha, NE. RPR was created by NAR for the sole purpose of providing REALTORS® a platform with the data they need to meet the demands of their clients. The platform provides comprehensive property data, powerful analytics and dynamic reports.

RPR® is seeking a candidate who is reliable, energetic, self-motivated, versatile and customer-focused. Basically, an inbound customer service rockstar. This position requires our representatives to utilize all of their resources to provide RPR users with a top-notch level of experience.

Job Duties Include:

Take Inbound Interactions ranging from calls, IM chats and emails

Use CRM software to document all interactions

Answer user inquiries in a timely manner

Provide users with detailed tutorials regarding navigating the RPR website and mobile application

Troubleshoot issues users may encounter

Escalate tickets, when necessary, for further research and resolution

Collaborate with management teams to stay updated on new products and services, and policies

Engage with members in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the company's customer service policies

Any other job duties assigned per management team

Skills and Qualifications:

Call Center experience ideal, but not required

Real estate knowledge helpful, but not required

Strong organizational, problem solving, and analytical skills

Customer Service background

Bilingual/Spanish is a plus

Computer proficient

Detail oriented

Team player

Communication skills

Knowledge retention

Benefits:

Competitive wages

Health Insurance (Medical, Dental, Vision) on first day of employment

Matching 401(K)

Paid time off (Vacation and Sick Days)

Wellness program

2 Week paid training

Schedule:

Full-Time 40 hrs. a week Monday thru Friday.

Various shifts available

Sound good? What are you waiting for? Click “apply”! We look forward to hearing from you.

Benefit Conditions:

Only full-time employees eligible

Work from home option available, if eligible

Communication method(s) used:

Email, Phone, Chat

Work Remotely:

Yes, if eligible and meet qualifications after a certain period

Job Type: Full-time / Part-time

Salary: Up to $17.15/ hour

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Shift:

8 hour shift

Day shift

Weekly day range: Mon- Friday

Various shifts available

Education:

High school or equivalent (Required)

Experience:

Customer Service: 1 year (Preferred)

Work Location: Omaha office with remote work option

Job Type: Full-time

Pay: From $17.15 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Omaha, NE 68144 (Preferred)

Work Location: Hybrid remote in Omaha, NE 68144