Inbound Insurance Agent -Property & Casualty Licensed

HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last three years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing global team that’s collectively working to make home repairs and improvements easy. From our businesses in the U.S. and Canada, to those in the U.K., Belgium, France, Japan, Portugal and Spain, we have a shared vision to be the world's largest, most trusted provider of home repairs and improvements. Our ambition is to do every job, in every home

Position Overview:

The Inbound Insurance Agent is responsible for meeting and exceeding sales goals while providing exceptional customer service to our valued consumers. No cold calling is required since we have a variety of warm list options at our fingertips

Responsibilities:

· Stay current on product and service options, terms and conditions and value propositions

· Meet daily, weekly and monthly inbound call goals and other key performance metrics

· Meet quality assurance guidelines on every call

· Assist with the development and refinement of sales and contact scripts

· Maximize sales opportunities on every call

· Document key call details including contact information and call disposition

· Maintain the highest level of integrity throughout every customer interaction

· Ensure the highest level of customer service and compliance is delivered on each and every call

· Must have the availability to work a flexible schedule based on business need.

Job Requirements:

· Must have a current Property & Casualty License if applying externally

·  Must be a resident of Tennessee

· High school diploma or equivalent

· At least 1 year of experience in customer service and sales; high volume phone sales experience preferred

· Demonstrated success in meeting defined objectives, quotas, and deadlines

· Basic experience utilizing a variety of computer applications including MS Word and Outlook

· Excellent communication, interpersonal and influencing skills

· Call center experience

· Adept at managing multiple priorities and tasks in a fast-paced environment

· Solution oriented

· Clear and concise English speaking skills

· Good business writing skills

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Opportunity to buy HomeServe stock with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Starting Hourly Rate: $17/hr

HomeServe USA is an equal opportunity employer.