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SalaryCompany Description
As an Inbound Call Center Customer Service Representative, you'll work with customers and internal employees to answer questions regarding their account(s). You need to enjoy building connections with and helping customers. This hands-on individual has exceptional and sincere Customer Service abilities, computer skills, and experienced problem-solving strategies.
Job Description
CUSTOMER SERVICE
Answer incoming calls from customers and field personnel
Identify and assess customers' needs and direct calls accordingly
Build customer relationships through sustained communications
Provide accurate, valid, and complete information using the appropriate methods/tools
Handle customer complaints and provide sound solutions/alternatives in a time-sensitive fashion
ATTENTION TO DETAILS
All customer communication/status is notated accurately and completely
Perform follow-up and provide status on open email and voicemail deliverables
Provide invoices to customers
Coordinate deliveries when customers are out of product
Coordinate with field sales on customer needs, payment commitments
Identify field process issues that may delay payment and report occurrences to management
TEAM ORIENTED
Support the Collections team by 1. Communicating account balances to customers/field personnel 2. providing independent account summaries
Ensure independent customers are credit and payment terms compliant; assess service holds if necessary, restore terms when accounts are current
Qualifications
2+ years of Customer Service
2+ years Accounts Receivable, Credit and Collections experience
Comprehension of written instructions (including procedure manuals), correspondence and financial documents
Direct store delivery, route accounting or call center experience
Work in a fast-paced environment and navigate change
Good problem-solving skills
Proficient in Microsoft Suite
Self-directed; requires limited oversight
Explain and educate customers in a helpful way (Ability to write and organize formal correspondences)
Interest in learning - become the subject matter expert people rely on
Handle confidential information
Process and record information ensuring data integrity
Demonstrate management skills, managing multiple tasks at the same time
Additional Information
The base salary range for this position is $47,500 to $52,500 + cash incentives
Actual salary offer may vary based on work experience.
The base pay range is subject to change and may be modified in the future.
Our current Benefits include:
Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement
(Benefits listed may vary depending on the nature of your employment and/or work location)
Red Bull Distribution Company, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law.
