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Form of workWhat does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!
In-House Hospitality Marketing Agent - Full-Time
$14/Hour + Commissions! (Up to $120,000/Year Total Comp!)
Pocono Mountain Villas: 2157 River Road, East Stroudsberg, PA 18302
Job Summary:
The In-House Marketing Desk Agent will work at the Pocono Mountain Villas by Exploria in the Bushkill area. This agent will be speaking to and soliciting qualified In-House and off-site guests including owners, exchangers, and renters to attend our vacation ownership presentation or owner’s update presentation when they arrive at the resort. The In-House Marketing Desk Agent will also be responsible for pre-booking owners arriving at the resort using branded and scripted scripts prior to their arrival to attend the Owner Update Presentation.
Responsibilities and Duties:
- Must be motivated and interact with guests to build excitement and prepare them for the presentation.
- Delivers a branded and scripted marketing pitch for each guest type.
- Books qualified In-House guests for a Vacation Ownership or Owner Update Presentation.
- Maintains the site minimum standard for tour production set by management.
- Provides guests with site and area information upon request.
- Remains current on all area attractions, events, and dining options.
- Reports all negative customer experiences to management.
- Responsible for attending all staff meetings and training, as requested by management.
- Performs accurate accounting and reporting of all shift(s) details as directed by the manager.
- Adhere to company standards and maintain compliance with all policies and procedures.
- Outdoor interaction required, therefore, will be subjected to weather of all conditions.
- All other duties assigned by management.
Qualifications and Skills:
- High School Diploma or Equivalent.
- 1 year of In-House Marketing or OPC experience is required.
- Computer proficiency in Microsoft Word, Excel, and Outlook.
- Basic mathematical skills, including the ability to calculate percentages and discounts.
- Must be able to work flexible hours, nights, holidays, and weekends.
- Good telephone skills and face-to-face people skills.
Required Competencies:
- Excellent customer service skills.
- Excellent time management skills, including the ability to organize and manage multiple priorities.
- Ability to establish and maintain cooperative working relationships with internal and external customers.
- Able to use sound judgment, and work independently, with minimal supervision.
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