In Home Care Supervisor

Do you have a passion to see outstanding care provided at home?

Do you have keen judgement and assessment skills?

Do you have a track record of success in developing and mentoring successful teams?

If so, we want to hear from you!

Fedelta Home Care has been proudly serving families and individuals throughout Portland Oregon since 2004. We are a trusted leader in the healthcare community offering companion Home Care and professional care management services. Our company vision is to provide outstanding care, no exceptions while we remain devoted to the care and comfort of the families we serve.

About the Position
Under immediate supervision, the In-Home Care Supervisor's general responsibility for supervising and coordinating the daily activities of Home Care workers/Caregivers and office operations. The primary goals of the In- Home Care Supervisor includes the scheduling of client services in an appropriate and timely manner, orientation and obtaining client authorization of Home Care services before implementation, and the maintenance of regular contact with clients to ensure superior service delivery and response to client needs and desires relative to client Home Care plan of care (service plan).

Essential Duties and Responsibilities

• Supervise and coordinate the daily activities of Home Care workers and office staff.
• Schedule/assign Home Care workers to clients.
• Complete Home Care worker and office staff evaluations according to agency policy.
• Schedule and conduct client orientation according to agency policies and procedures.
• Assist in developing, planning, and conducting orientation and training programs for Home Care workers and office staff.
• Ensure required training documentation is kept current.
• Maintain a standby name list for available substitute Home Care workers.
• Respond/resolve Home Care worker and office staff complaints and issues.
• Process disciplinary action where appropriate.
• Process Home Care workers’ electronic timekeeping for payroll in a timely manner.
• Maintain personnel records for Home Care workers and office staff according to agency policies.
• Report, investigate, and complete required documentation for workplace accidents in accordance with agency policies and procedures.
• Make emergency arrangements for clients to include notifying family/collateral contacts.
• Respond to family and/or consumer, clients, and community complaints.
• Manage and keep current client case files, documenting all information regarding client cases on daily manner as appropriate.
• Conduct home visits and telephone contacts to clients according to agency policies and procedures.
• Conduct and report annual client and case management satisfaction surveys.

Benefits and Perks:

• Comprehensive medical, dental, vision insurance available the 1st of the month following date of hire!
• Employer paid basic life insurance and AD&D policy!
• Wellness coaching, discounts, and rewards through Perks at Work!
• Commuter benefits!
• Mileage reimbursement!
• Unlimited PTO!
• Annual Health and Wellness stipend!
• 9 observed paid holidays!
• 401(k) with generous employer match and immediate vesting!
• Scholarship program!
• Monthly bonus incentive program!
• Flexible hybrid scheduling!
• Free onsite parking!
• Casual Fridays!
• Good coffee and lots of snacks any time your in the office!

Compensation:
$60000-$70000k per year, depending on experience