Implementation Account Manager

*At Securian Financial the internal title for this position is Business Operations Sr Analyst.
Overview:
Securian Financial Group has an exciting opportunity in our Employee Benefit Solutions (EBS) division on our client onboarding/implementation team! We are looking for an energetic, analytical, and creative thinker who enjoys project management and building relationships with internal and external stakeholders.
The Implementation Account Manager is responsible for transitioning new clients to Securian for all Group Insurance products. This includes serving as the main point of contact to our clients and channel partners, during implementation, facilitating meetings, managing project plans, and working with the internal teams to provide the right solutions to our clients.
Responsibilities include but not limited to:

• Confirm with the proposal and sales representative and the client the details of the sale and providing such information to the affected areas within EBS, Enterprise Technology (ET), and Securian Business Services (SBS) to ensure the setup and maintenance of the account is completed successfully and meets the client's expectations.
• For each separate implementation project, the Implementation Account Manager works closely with the assigned Account Management team and various internal business partners to ensure a smooth transition at the end of the project.
• Attend finalist meetings and facilitate regularly scheduled meetings with the client, channel partner, TPAs, and our internal subject matter experts.
• Provide consultative solutions and ensure our administrative processes and system(s) are established correctly to include plan design details which may impact billing, eligibility, data exchange, medical underwriting, record keeping, claims, contracts, financial reporting, etc.
• Develop, communicate, maintain, and manage the detailed project plana and timeline for account implementation projects and ensure deadlines, milestones and success criteria are exceeded through timely coordination and communication of the details necessary to complete the implementation project by the agreed upon enrollment and/or effective date.
• Identify and manage timely and effective resolution of any issues which surface during the handling of all assigned duties. Track and report implementation activity results in a "real time" fashion via customer facing action items, meeting summaries and our internal implementation tools.
• Maintain business awareness of all products (i.e., Life/AD&D, Critical Illness, Voluntary Accident, Hospital Indemnity, etc.), processes and system capabilities to enable effective communication of service capabilities.
• Support the organization through participation in department, operational and strategic initiatives as needed.

Qualifications:

• Minimum of 3 years' experience and knowledge of Group Insurance products.
• 1+ years of client-facing responsibilities demonstrating a strong customer focus.
• Demonstrated experience managing and balancing competing priorities.
• Ability to consult and collaborate cross-functionally with other departments.
• Proactive problem-solving ability with solutions-oriented attitude.
• Excellent written and verbal communication skills and capable of interacting with all levels of associates.
• Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner.
• Ability to work independently and make decisions while considering client requirements and focusing on efficiency and cost effectiveness.
• Proficiency in MS Office (Excel, Word, Power Point, Project).

Preferred Qualifications:

• Bachelor's degree or equivalent experience.

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 2-3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. When working in our offices at least two days per week isn't feasible (vacations, illness, travel, etc.), an eight day per month standard is an option.
Physical Job Requirements:

• Ability to work at least 40 hours per week.
• Ability to utilize keyboard, mouse, computer, tablet and phone for up to 8 hours per day.
• Ability to meet the physical demands of travel - sometimes requiring as much as 15-20% of your time. This includes the ability to operate a motor vehicle as well as an ability to utilize air travel.

The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of jobs.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:

• We want you to take time off for what matters most to you. During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire.
• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability
• Pride at Securian Financial
• Securian Young Professionals Network
• Securian Multicultural Network
• Securian Women and Allies Network
• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).
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