Image Review Clerk

The Image Review Clerk is to review reports and analyze system data to identify
individuals who fail to pay the prescribed tolls on a toll facility. The Image
Review Clerk must be able to communicate effectively, and interpret applicable
laws, rules, regulations, procedures, and policies and make appropriate
decisions regarding the violation enforcement operation.
Summary of responsibilities:
 The IRC must learn and understand how to apply business rules in processing
the acceptance and rejection of toll evasion images
 The IRC must learn and understand how to apply business rules applicable to
the acceptance and rejection of class mismatch images
 The IRC must accurately key vehicle license plate numbers and select state and
plate type information for legible images per established guidelines
 The IRC must learn and understand how to apply state symbols and identify
information as well as license plate syntax to perform the review of images
 The IRC must can view images within set productivity and accuracy standards, using
the Vector system – current part time clerks must meet current productivity and
accuracy for full time eligibility
 The IRC performs other duties as directed by supervisor and work leads
 The IRC must have High School diploma or GED
 The IRC must be able to speak, read and write in English
 The IRC must have basic computer skills and can navigate (using the keyboard and
mouse) in a Windows based environment as well as be trained on proprietary
applications (i.e. Vector)
 The IRC must have proven data entry skills for speed and accuracy
 The IRC must be detail-oriented
 The IRC must be able to follow required processes with the ability to reason and apply
common sense understanding to meet objectives
 The IRC must be able to work in fast paced environment
 The IRC must be able to maintain confidentiality
 The IRC must work weekends when assigned, and shift changes at any time
All internal candidates MUST have completed 6 months of service and be

within good standings in current department.