Iht Service Desk Specialist 2

St. Luke’s Health System in Boise, ID is seeking an IHT Service Desk Spec 2 to join our Information Technology team.

Unit/Position Summary

Under limited/moderate supervision, the IHT Service Desk Specialist 2 provides technical support to end-users for IT infrastructure and hardware, end-point devices, servers and applications.

Under limited/moderate supervision, the IHT Service Desk Specialist 2 provides technical support to end-users for IT infrastructure and hardware, end-point devices, servers and applications.

• Acts as a second level issue identification and resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.
• Simulates or recreates user issues to resolve operating problems.
• Recommends systems modifications to reduce user issues.
• May interact with unified communications, software systems engineering, and/or applications development to restore service and/or identify and correct core issues.
• Coordinates user issue resolution with other support teams if necessary, and tracks and reports known and recurring issues.
• Documents and tracks issues via an incident and Known Error Database (KEDB) for problem management.
• Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of subject matter.
• May provide leadership, coaching, and/or mentoring to subordinate group.
• Perform other duties and responsibilities as assigned.

   

• Education: Associates degree or experience in lieu of degree
• Experience: 2 years relevant experience
• Licenses/Certifications: None

   

A strong, talented staff is at the heart of St. Luke’s Health System. We are the state’s largest employer with more than 15,000 employees and a medical staff of more than 1,800 physicians and advanced practice providers. We’re proud of our people who deliver skilled, compassionate care every day, and are looking to add dedicated individuals who will continue this same tradition of excellence.

*St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.