JOB SUMMARY
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
- 1-3 years IAM, IT technical, or help desk support required.
- Proven experience in Identity and Access management, including the administration of IAM solutions.
- Strong understanding of authentication protocols, access control, and security principles.
- Knowledge of IAM technologies and standards, such as LDAP, SAML, OAuth, and RBAC.
- Familiarity with IAM tools and platforms, such as Azure AD, Okta, or Ping Identity.
- Experience with user provisioning, deprovisioning, and Access recertification.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills to collaborate with diverse teams.
- Familiarity with healthcare IT systems, compliance requirements (e.g., HIPAA), and the unique security challenges in the healthcare industry.
- Experience with Microsoft 365 and SharePoint.
- Security certifications (e.g., CISSP, CISM, CompTIA Security+)
- Commitment to upholding the company's core values, including collaboration, innovation, diversity and inclusion, accountability, courage, and integrity.
- Collaborate with cross-functional teams to understand business requirements and create IAM policies, procedures, and Access controls.
- Continually review and analyze user provisioning workflows to identify and make recommendations for process improvement.
- Identify and analyze trends in user’s reporting access issues to identify and remediate the root cause problems.
- Perform escalated customer service support, troubleshooting, and resolution of user provisioning issues not resolved from initial support handling teams
- Administer and manage user identities, access privileges, and permissions across various systems, applications, and platforms.
- Monitor and manage identity lifecycle processes, including onboarding, offboarding, and role changes.
- Implement and maintain Single Sign-On (SSO), Multi-Factor Authentication (MFA), and other authentication mechanisms to enhance security.
- Conduct periodic access reviews and audits to ensure compliance with security policies and regulations.
- Assist in the investigate and response to security incidents related to unauthorized access, data breaches, and identity theft.
- Assist in the development and maintenance of IAM documentation, including policies, standards, and procedures.
- Keep up-to-date with industry best practices, emerging threats, and evolving IAM technologies.
- Collaborate with IT and cybersecurity teams to integrate IAM solutions into the overall security infrastructure.
- Provide end-user support and training on access management and security best practices.
- Build and maintain relationships with third party vendors and organizations that GoHealth users will need to have access to perform their job duties.