Hybrid Telework Traffic Management Center Operator 2, Pn 20050582

Hybrid Telework Traffic Management Center Operator 2, PN 20050582

Hybrid Telework Traffic Management Center Operator 2, PN 20050582

Who We Are:

The Ohio Department of Transportation (ODOT) oversees building and maintaining the nation’s 5th largest interstate system and the 2nd largest number of bridges. We take pride in providing safe and efficient roadways for the people of Ohio and to the people traveling within our great state. And in order to achieve that, we do A LOT! From Planning, Engineering, Construction to Law, HR, Communications, IT and everything in between, ODOT has a career for just about everyone. ODOTers are hardworking, passionate, and dedicated to public service. We strive to achieve our agency’s vision every day: To be a long term, reliable, professional, and highly productive organization.
We Support Diversity, Equity and Inclusion: ODOT values its diversity, and is committed to cultivating an inclusive and equitable work environment for all employees - one where differences are respected and celebrated. Our agency continues to build a workforce that champions the advancement of DEI principles and initiatives.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. If you have a disability and require a reasonable accommodation to utilize the Careers.Ohio.Gov Website Portal, send an email to odi@das.ohio.gov.

ODOT's Mission Statement:

• To provide a transportation system that is safe, accessible, well maintained, and positioned for the future.

What You Will Do:

• Monitor traffic
• Notify motoring public of incidents or events that impact traffic flow
• Operate CCTV, telephone, and MARCS radio system

Who we are looking for:

• Excellent Customer Service Skills
• Excellent Communication Skills
• Detail Oriented
• Previous Traffic Management or dispatching experience
• Ability to multitask

Benefits to you:

• Extensive benefits including medical, vision, dental and basic life insurance
• 11 paid holidays per year
• Paid time off with vacation, sick and personal leave accruals
• At least a 14% employer contribution in to your OPERS pension plan
• Pay increases pursuant to the OCSEA Collective Bargaining Agreement
• Employee Tuition reimbursement programs
• Work/Life Balance
• The opportunity to work on an important mission

Official Position Description:

**This position requires 4 days working in the office and 1 day working from home.**

Independently monitors & performs various functions to maintain traffic flow in Statewide TMC, in accordance with established state &/or local policies, industry standards, &/or ODOT procedures (e.g., relative Ohio Revised Code (ORC) sections, Ohio Manual of Uniform Traffic Control Devices (OMUTCD), Traffic Engineering Manual (TEM), Permitted Lane Closure Policy, Active Work Zone Policy, Traffic Incident Management (TIM)) that directly impact safety of traveling public & roadside workers; operates computer workstation utilizing mapping applications & specialty software systems (e.g., Active Traffic Management System (ATMS), SharePoint, Asset Management) to assess large volumes of data (i.e., static & real-time) to monitor traffic flows, congestion, road closures, incidents, disabled vehicles, crashes; monitors multiple closed circuit television (CCTV) cameras & changes their position to sufficiently observe freeway conditions; enters incident information & updates into specialty software systems (e.g., ATMS); monitors alarms or suspicious activity (e.g., wrong-way driver & county garage alarms, bridge activity), determines appropriate action & responds accordingly to potential safety & security concerns; drafts, schedules, & publishes standardized (e.g., Incident, Amber Alerts, Silver Alerts, Blue Alerts) & custom (e.g., Statewide safety campaigns, Air Quality Alerts) messages on Dynamic Message Signs (DMS), Destination Dynamic Message Signs (DDMS), & Highway Advisory Radio (HAR) systems, &/or other traveler information systems (e.g., 511 telephone hotline, OHGO) to advise traveling public of incidents & events impacting traffic flow; collects weather information from National Weather Service (NWS) &/or weather devices (e.g., Road Weather Information System (RWIS), visibility sensors) & alerts motorists of adverse conditions via DMS & OHGO system; operates computer & related software (e.g., Microsoft Word, Excel, Outlook), telephone, Multi-Agency Radio Communications System (MARCS), & other various systems (e.g., social media, computer-aided design (CAD) systems) to gather information to dispatch Freeway Service Patrol (FSP) & communicate with &/or notify various internal & external entities (e.g., District & County Forces, Ohio State Highway Patrol (OSHP), 911 call centers, other emergency responders, TMC Supervisor, Emergency Operations Coordinator, Federal Highway Administration (FHWA) &/or highway maintenance personnel) regarding real-time traffic/system conditions to maintain steady traffic flow &/or in event of an apparent equipment, device/system, data, &/or ODOT asset failure & documents failure(s); assesses traffic incidents & images from various sources to determine whether or not incident meets criteria of Towing & Recovery Incentive Payment (TRIP) Program & dispatches towing companies when needed; confers with incident responders (e.g., towing company, FSP) throughout duration of incident to collect data (e.g., time stamps) to determine if incident clearance qualifies for incentive payment & provides suggested determination to Management; monitors traffic impacted by work zones, identifies violations of ODOT's Active Work Zone Policy; notifies District Work Zone Traffic Managers of violations, & provides access to supporting information to confirm violation (e.g., video footage, location, speed data); monitors & identifies Intelligent Transportation System (ITS) device &/or software (e.g., DMS, DDMS, ATMS, Queue Warning Sign (QWS), CCTV, HAR, RWIS issues in TMC & records information into device error logs for ODOT ITS maintenance forces to address; acts as a liaison between TMC staff & information technology (IT) resources in order to mitigate any ITS device &/or software issues.
Reviews ODOT Traffic Cameras Public Records Request Forms to determine availability of requested video footage (e.g., accidents), creates video clip(s) using a computer & related software (e.g., Milestone XProtect Smart Client), & provides video(s) to supervisor for use by external entities (e.g., law enforcement), as needed; responds to all Motorcycle Hotline calls &/or emails using a multi-line telephone &/or computer & related software (e.g., Microsoft Outlook); using a computer & related software (e.g., Microsoft Excel, Word) & gathers data to generate letters to be sent to city or county engineers to provide information for signal sensitivity adjustments; answers public traffic inquiries & general complaints; logs all radio communications & requests for ODOT resources using a computer & related software (e.g., Microsoft Excel).

Attends staff meetings; reads publications; attends training to stay abreast of trends, regulations, improved practices & other topics related to Traffic Management &/or ITS; provides guidance to lower-level Traffic Management Operators as needed.

Based on job duties, this position is designated as telework eligible on a hybrid basis (i.e., working at least 3 days per week in the office); the selected applicant must complete the initial training period prior to being eligible to telework. All requests to telework are reviewed and must be approved by ODOTs Chief Human Resources Officer.

• Or 12 mos. exp. as a Traffic Management Center Operator 1, 52511.

• Or equivalent of Minimum Class Qualifications for Employment noted above.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION.

All bargaining unit and exempt new hires to ODOT must serve a one year probationary period.

This position is overtime eligible per FLSA Standards.

If this position is filled internally, the wage rate will be determined in accordance with the contract.

All candidates applying for employment opportunities should be authorized to work in the United States. Sponsorship for an employment visa is not currently available for positions with the Ohio Department of Transportation

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.