Address
Form of work
SalaryAbout Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Hybrid Customer Experience Associate
Must live in or near the Richardson, TX area!
Payrate $21 per hour
Monday – Friday 8 AM – 5 PM CT (No Weekends)
Hybrid Schedule - 2 days in Office and 3 days Remote!
Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits
About the Role:
As a Hybrid Customer Experience Associate, you will provide document review and data entry support to our client. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration support.
As a Hybrid Customer Experience Associate, you will be responsible for:
- Entering information into our software from paper or electronic documents. Must key this information accurately as it affects the shareholders account and finances.
- Will process time sensitive documents containing PII (personal identification information) including transfers of ownership of shares requests, address, and payment instruction change documents, while following SEC rules for document information requirements. Must meet the established deadlines for these documents.
- Will receive and respond to phone calls from shareholders, clients, financial institutions, etc. regarding items such as investment holdings, dividend payments not received, tax forms, etc. May escalate issues to supervisor for further review.
- Will receive and respond to emails from shareholders, clients, financial institutions, and provide requested information including adding attachments to email.
Requirements For This Role:
- 18 Years or older
- High school diploma or GED
- Must be eligible to work in the United States
- 5 plus years’ experience in an office environment
- Experience in using Microsoft Outlook, Excel, and Word
- Have great computer skills and be able to learn our in-house software
- Must be able to pass an FBI fingerprint background screening per SEC rules
- Accurate keying skills for entering data into shareholders accounts
- Excellent customer service and telephone skills talking with clients, financial institutions, shareholders, and others
- Must be able to meet established deadlines for processing transfer requests documents
Benefits:
- Paid Onsite Training
- Payrate $21.00 Per Hour
- Career Growth Opportunities
- Full Benefit Options Starting Day One
- Great Work Environment
- Hybrid Work Schedule
- Monday – Friday Dayshift Opportunity
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $21.00 per
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
