Hvac/R Service Supervisor

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.  

WHY JOIN US 
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: 

• Competitive pay - Starting up to $84,000 annually; DOE
• Medical, Dental, Vision and Prescription coverage 
• Paid vacation and holidays 
• 401(K) match 
• Life insurance, AD&D and long-term disability 
• Tuition reimbursement 
• Opportunities available nationwide 
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more 
• Pet Insurance 
• Legal Plan, and ID Theft Protection

JOB SUMMARY
The Service Manager is responsible for the profitable delivery of refrigeration and HVAC services for a specific branch or branches. The Service Supervisor also runs calls and serves as a mentor and technical resource to other technicians in their area of responsibility. 
ESSENTIAL DUTIES AND RESPONSIBILITIES

Project/Business Responsibilities:

• Participates in managing the Service P/L for assigned branch(s).
• Responds to own calls.
• Effecitvely manages call volume for area of responsibility.
• Ensures customer requirements are followed and calls are completed on a timely basis.
• Ensures billing procedures are accurately adhered to and may approve work orders.
• Maintains communication with customers and ensures their expectations are met.
• Resolves issues or problems that impact customer satisfaction.

People Responsibilities:

• Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.
• Manages performance and provides training, coaching and performance feedback to Team Leads and Technicians.
• Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
• Ensures use of PPE and the application of safe behavior, including driving, by all employees.
• Ensures customer service and quality of work meets customer requirements and company standards.

JOB REQUIREMENTS

Project/Business Management:

• High school diploma, GED, or completion of trade program or technical school. College degree is a plus.
• 5+ years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.
• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
• Proficiency in understanding and managing P&L.
• Demonstrated business acumen
• Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multi task.
• Ability to solve problems and apply good judgement.
• Excellent verbal/nonverbal and written communication and presentation skills.
• Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers.
• Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
• Good driving record.

People Management:

• 3-5+ years of people management experience.
• Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce.
• Proficient in coaching, training, developing and building a team.
• Proficient in managing time, delegating assignments and following through to ensure good results.