Hvac Service Technician Manager

James Lane, a Fidelity Building Services Group company, provides a full range of state-of-the-art HVAC/Mechanical services throughout the Wichita Falls and North Texas region. Our commercial clients include those in data & telecom facilities, education, finance, government, healthcare, hospitality, and churches. A company focused on customer service and ethical business practices, James Lane Mechanical continues delivering innovative industry technologies and services while staying committed to serving people with the right solutions.
We are currently seeking a highly qualified individual as an HVAC Service Technician Managerto join our team in Wichita Falls, Texas.
An HVAC Service Technician Manageris directly responsible for meeting goals and maintaining customer satisfaction for the company. This may include developing budgets, setting company goals, interviewing prospective employees, and meeting with other company managers to discuss corporate strategies. Duties may also require scheduling appointments, dispatching, and performing service calls as necessary.
Primary Duties

• Collaboration in management meetings to report progress, discuss goal setting, and idea exchange to improve field staff productivity.
• Optimizing field staff efficiency by monitoring the following: timeliness, breaks, call completion times, parts acquisitions, and assisting in corrective measures.
• Collaboration in field staff meetings identifying specific needs and the promotion of company ideas and objectives.
• Goal setting for call collection, service agreement sales and data collection.
• Discussion of challenges with employees, customers and workflow.
• Forecasting workloads; reducing non-productive time.
• Handling customer concerns (within your ability) and compliments.
• Review callbacks and assign appropriate training for individual field staff member

Skills/Qualifications

• Adequate mechanical and installation understanding of the tools and equipment used by staff.
• Strong managerial understanding and ability.
• Experience in business administration, management, or related field experience.
• Excellent customer service and communication skills.
• An Associate's Degree or Bachelor's Degree is preferred.

Company Benefits

• Health/Dental/Vision/Life Insurance
• Paid Time Off (PTO)
• Holiday Pay
• 401(k) Retirement Plan

James Lane is an EEO/AA Employer and VEVRAA Federal Contractor. Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.