Hvac Sales / Project Manager

Apollo Drain & Rooter Service, Inc. is a full service plumbing, drain cleaning and sewer repair company that has been serving the Portland and Vancouver metro areas for more than 35 years. We're family owned and operated, and we'd like you to join the Apollo family!

We are in the process of growing the company by offering additional services. This is where you fit in!

As an HVAC Project Manager / Sales, you can have it all! Be a leader and make it home for life's moments that matter. You'll manage an efficient and dependable HVAC install team and build a culture that is supportive and solution-driven. Tapping your leadership and management skills, you'll keep your teams on track while helping strengthen customer relationships and contributing ideas that make a meaningful impact on the business. It's a dynamic role where you'll find the challenge of managing a successful team rewarding, at a company that supports your success in your career and life.

YOUR ROLE AT APOLLO DRAIN:
• Sales-driven closer that will work with both new and existing customers
• Dependable, self-starter
• Meet with current and potential customers in their homes, to evaluate their needs and present their options
• Committed to earning repeat and referral business through providing excellent customer service
• Meet and exceed sales performance goals by providing customers with solutions, and creating happy customers!

DUTIES AND RESPONSIBILITIES:
• Provide estimates and return calls to customers with questions regarding estimates in a timely manner and log the follow up in CRM software (ServiceTitan).
• Following through on our customer commitments by managing team schedules for on-time service and responding expeditiously and compassionately to customer complaints.
• Organizes and oversees the work and schedule of Install Team and Field Supervisors.
• Achieve an overall attitude of being "On Time" with the Install Team.
• Assist management in hiring and training of Install Team and Field Supervisors.
• Assist in recruiting HVAC techncians to maintain a 2 crew minimum.
• Building and retaining a team of Best in Class talent by managing and training on Apollo Drain processes and procedures.
• Maintain a client-focused service culture.
• Goal-setting for the team and ensuring goals are reached.
• Ensures work environments are adequate and safe.
• Assess and evaluate team and individual performance.
• Maintain a yearly completed sales of $1,200,000 or more with a minimum of two (2) crews (minimum $600,000 per crew).
• Responsible for resolving all problems pertaining to their projects quickly and professionally.
• Oversees day-to-day customer facing operations for Install Team.
• Fills knowledge gaps through additional training and professional development programs.
• Provides recommendations and designs policies and procedures that will reduce costs and improve the efficiency of services.
• Improves customer service and satisfaction through policy and procedural changes and updates.
• Provides support and guidance to Install Team to ensure timely and quality job work and completion.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Understands, follows and leads others to comply with company policies and regulations.
• Addresses customer and client inquires, resolves issues and obtains customer and client feedback proactively on jobs and contracts.
• Encourages teamwork and creates a productive team environment.
• Works with upper management and Human Resources to implement progressive disciplinary actions.
• Ensures that Install Teams are properly trained to meet service objectives.
• Assist HR in investigating all areas of reported harassment, safety concerns or any employee/customer complaints.
• Assist in conducting HVAC department meetings in an efficient and productive manner.
• Assist in conducting performance evaluations that are timely and constructive.
• Ensure the uniform dress code and appearance standards have been followed to project a positive and professional image to clients.
• Assist in managing employee discipline and termination as needed in accordance with company policy.
• Ensuring the management, maintenance, and security of Company assets including parts, inventory, vehicles, and machines at locations.
• At times, working hands-on in the field assisting and training your team, which may include maintenance, repairs, installations, and customer service.
• Training your team to keep safety top of mind so we can stay injury free and compliant with government regulations and company safety policies.
• Supporting growth and development within your team through mentorship, training, and exposure to other services and business functions.

QUALIFICATIONS:

Our ideal candidate is someone that has experience in sales, in a residential in-home environment. We are looking for someone that likes to interact with customers and solve their problems. The perfect candidate will also have experience managing their projects, providing great customer service from the first call all the way to the end of the project. We are looking for someone that is highly energetic and enthusiastic about providing excellent customer satisfaction.
• Experience managing a team of 4-10
• Minimum five (5) years' experience in a field or operation position or related field with extensive and diversified background.
• Current state driver's license and a clean driving record.
• Knowledge of geographical service area or map reading skills.
• Ability to understand technical procedures, equipment, and products.
• Strong communication and interpersonal skills that put people at ease and elicit action.
• Possess strong and effective leadership skills.
• Ability to keep clear and decisive records with excellent time management.
• Possess an acute understanding of project management.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision making, and problem-solving skills.
• Excellent customer service always demonstrated.
• Ability to multitask in a fast-paced field environment.
• Ability to work independently with little to no supervision.
• Ability to read, write, speak and understand English fluently.
• Ability to follow written and verbal instructions.
• Ability to work effectively in a team setting.
• Ability to maintain a clean, professional appearance always.
• Computer literate, able to learn and teach use of company Point of Sale software
• Health / Dental / Vision
• STD / LTD
• Life Insurance
• 401k matching program
• Paid holidays
• Paid SICK days / PTO
• Birthday off with pay

You must have a good driving record, and be able to pass a background check and a UA.