HVAC Outside Sales Representative/Sales Engineer

As a premier HVAC / Plumbing Manufacturers' Representative Firm, Bornquist Inc. has built dominant brand name recognition for every product that we represent in the Commercial, Industrial, HVAC and Plumbing markets in Northern Illinois. We offer competitive pay, benefits, and a friendly work environment for all employees. We focus on providing the necessary training for all employees to remain up-to-date on all our manufacturers and current technologies.

We believe our employees and customers will recognize us as a leader in our industry and a valuable resource!

We invite you to apply to be a part of our winning team!

We are an Equal Opportunity Employer: disability / veteran.

Benefits: Competitive Salary, Medical (HMO, HSA & PPO options), Dental, Vision, Generous Profit Sharing and 401k Program, Short Term & Long Term Disability, Employee Assistance Program, Employee Discounts through ADP LifeMart/LifeCare, Paid Time Off

Position summary:

This position is responsible for marketing, promoting and profitably selling products and services to existing and potential customers.

Duties and Responsibilities:

• Performs personal sales calls at customer sites on a regular basis and at job sites, as necessary, complying to safety regulations always.
• Seeks out prospective customers/business opportunities with new and existing customers.
• Stays current on existing and emerging products and technologies, attending and presenting product training classes as required to develop superior product and application knowledge.
• Introduces and demonstrates new products to assigned accounts.
• Creates and processes quotes and regularly follow up to assure the customer is being serviced to company standards
• Generates profitable sales orders.
• Works with customers, Purchasing Inventory Manager, Warranty Clerk and/or Purchasing Clerk to process warranty and non-warranty return material requests.
• Processes A/R debit and credit memo requests to resolve billing issues.
• Works with inside sales, purchasing, service department, warehouse, manufacturers, suppliers and customers as necessary to ensure resolution of customer concerns or issues.
• Records in CRM system details of customer interactions or transactions, inquiries, complaints, or comments, as well as actions taken.
• Completes sales calls and expense reports on a timely basis and in accordance with company policy.
• Executes sales efforts in an ethical and professional manner, assuring a favorable impression of self, company and suppliers represented by the company.
• Establishes and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers to grow profitable sales.
• Informs customers of all relevant policies, procedures, programs and initiatives. Report customer feedback to management.
• Performs other related duties as assigned by management.

Qualifications:

• Bachelor's Degree (B.S.) in Engineering from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
  • Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.
• Other skills required:
  • Fully trained in all product lines that the company represents, in company policies, OSHA safety standards, and other functions as required.
  • Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
  • Strong technical aptitude
  • Strong relationship building and networking capability.
  • Understanding of HVAC systems and equipment preferred.
  • Ability to read and interpret blueprints, drawings and technical submittals a plus.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Strong organizational skills and attention to detail.

Competencies:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands and Work Environment:

• Frequently required to stand, walk, and sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to talk or hear, climb, balance, bend, stoop, or kneel.
• Occasionally required to lift/push/carry items less than 25 pounds.
• Specific vision abilities required by this job include: close vision; distance vision; depth perception and ability to adjust focus.