Hub Manager - Anchorage, Ak

SUMMARY

The Branch Manager will be responsible for overall facility management with emphasis on RV rental operations and retail sales of vehicles retired from the fleet. Other tasks include managing service operations and hiring and administration of store staff. The manager is responsible for meeting revenue goals for rentals and sales within a team environment and administering the requirements of Cruise America’s customers and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

•  Deliver courteous, personalized service every day, striving to exceed customer expectations.
•  Possess a true “hands-on” commitment in providing excellent customer service, from cleaning, renting and demonstrating RVs to selling used vehicles retired from the fleet.
•  Maintain a clean and organized facility inside and out.
•  Vehicle inventory control.
•  Sales management.
•  Rental management.
•  Risk management.
•  Employee supervision, training and general operations. Hire, train, motivate and administer to
•      RV mechanics, rental agents, vehicle cleaners and sales professionals.
•  Process payroll.
•  Oversee the scheduling of daily work flow.
•  Meet all quality standards within established guidelines.

COMPETENCIES

• To perform the job successfully, an individual should demonstrate the following competencies:
•  Analytical - Synthesizes complex or diverse information; uses intuition and experience to complement data; designs work flows and procedures.
•  Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; shares expertise with others.
•  Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
•  Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
•  Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension.
•  Teamwork - Gives and welcomes feedback; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
•  Change Management - Develops workable implementation plans.
•  Performance Coaching - Sets goals and objectives; gives performance feedback; motivates for increased results.
•  Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well.
•  Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; improves processes, products and services.
•  Quality Management - Demonstrates accuracy and thoroughness.
•  Business Acumen - Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
•  Ethics - Works with integrity and principles; upholds organizational values.
•  Adaptability - Able to deal with frequent change, delays, or unexpected events.
•  Dependability - Commits to long hours of work when necessary to reach goals. This may include nights and weekends.
•  Professional appearance - displays good personal grooming and adherence to company protocol

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education and/or Experience

Bachelor's degree from four-year College or university; or prior related work experience; or equivalent

combination of education and experience required.

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The

employee is occasionally required to stand; walk and use hands to handle, feel, or type. The employee

must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include

close vision and ability to adjust focus.

Work Environment

The working conditions are normal for a retail environment. Work may require travel, overnight travel

and weekend or evening work.

Acknowledgements

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working

conditions associated with the job. While this is intended to be an accurate reflection of the current job,

management reserves the right to revise the job or to require that other or different tasks be performed

when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological

developments.