Hr Technology & Analysis Manager

This key position will manage the Human Resource Information System (HRIS) function and will be responsible for partnering with internal customers to ensuring internal processes and data are completed and correct. This role supports the day-to-day operation of AutoZone’s HRIS reaching over 100,000 AutoZoners worldwide within our stores and Store Support Center (SSC). This manager role ensures the HRIS team operates with optimum reliability, accuracy, and efficiency. This role is responsible for the HRIS team which defines and manages both the strategic and operational activities necessary to effectively implement and integrate HR systems.

Key Responsibilities

• Oversees and maintains optimal function of the organizations internal Human Capital information services systems, which may include database management, network support, installation, customization, development, maintenance, and upgrades to applications, systems, modules, and reporting

• Oversees and maintains internal database files, tables, codes, backup files, integrity, and security

• Installs, implements, modifies, and upgrades software and applications to meet changing business and technology

• Identify opportunities to improve efficiencies within the HRIS and related processes

• Troubleshoot and resolve system issues and bugs (low to moderate complexity)

• Ensure data integrity by identifying errors/anomalies and consult with IT (as needed) to resolve

• Oversees testing of functionality, system behavior and end-user impact associated with system changes, enhancements, fixes, etc., prior to going live in the production environment

• Serves as lead representative and liaison between HR, Information Services, external vendors, and other stakeholders for HR database design and implementation projects

• Serves as lead HRIS implementation specialist for the migration of other intercompany HR systems in the primary HRIS database (may assign appropriately to team members)

• Manages permissions, access, personalization, and similar system operations and settings for HR services users

• Ensures system compliance with data security and privacy requirements

• Oversees the procurement of appropriate hardware and software to ensure that the organization has high quality, efficient systems

• Serve as the primary escalation resource for HRIS related support issues and requests

• Educate users on HRIS features (self-service, etc.), where applicable

• Identify opportunities to improve the HRIS support experience

• Interpret technical details and simplify info/concepts for non-technical stakeholders and end-users

• Query, format, analyze, and summarize HRIS data to provide analytical insights

• Provides technical support, troubleshooting, and guidance to Human Capital employees

• Collaborates with executive leadership and HR staff to identify needed improvements and enhancements to existing information services and databases; recommends and implements solutions

• Maintains knowledge of trends and developments in data management and security, HR technology, and HRIS applications

Supervisory Responsibilities

Manage, train, hire and develop HRIS direct reports

Responsible for high priority issues, escalations or system related events

Coordinate and prioritize the workload and deliverables of direct reports

Inspect output/deliverables to ensure completion, accuracy and overall quality

Remains highly productive in a collaborative environment yet with minimal direct supervision

Effectively multi-tasks and manages multiple priorities without compromising deadlines or quality

Highly adaptable to change, ambiguity and/or shifting priorities

Education and/or Experience

Bachelor's degree and more than 7 years of experience in Human Resources, Computer Science or related data analytics field

Strong experience managing both strategic and operational activities necessary to effectively integrate HR systems

Project management, interviewing, networking, coaching, negotiating and relationship building skills

Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools

Skilled in interpreting, extrapolating and interpolating data for statistical research and modeling

Demonstrated ability with benefit plan administration, FMLA, and short- and long-term disability leave management

Exceptional customer service

Excellent organization, project and time management, and attention to detail

Professional demeanor, including the ability to interact with individuals on all professional levels internally and externally

  Functional Competencies

Critical and strategic thinker

Critical to the role is the ability to communicate effectively

Ability to maintain confidentiality, follow instructions and possess an attention to detail and ability to work accurately

Knowledge of Microsoft Office Products (Word, Excel, Outlook) and possess ability to navigate and use other web-based systems as necessary (SAS, SQL)

Possess a positive attitude and establish good working relationships with a variety of internal and external stakeholders

High sense of urgency in providing strong level of service and follow-through