Hr Service Center Representative

**Shift: Thursday - Monday 8am - 5pm**

Who We Are:

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

What You’ll Do:

The primary purpose of this position is to provide guidance to internal and external parties regarding Human Resource questions that maximizes satisfaction and enhances U.S. Xpress’ reputation every day. Our goal is to provide professional, timely, accurate, and consistent services to all parties contacting U.S. Xpress Human Resources. The position requires knowledge of policies, processes, procedures, and systems utilized within Human Resources.

· Answer incoming calls and respond to customer's emails. Provide guidance and assistance to internal and external parties requesting any Human Resource (HR) related information and services.

· Apply in depth research and analysis using all available resources and problem-solving skills to ensure timely and accurate response to final decision point for completion of customer inquiries.

· Perform thorough audit and activation of all driver hires including new hires, rehires, reinstatements and transfers within the designated applications.

· Process all electronic driver employee change notifications (ECN) in a timely and accurate manner.

Includes, but not limited to:

o General employee changes including name, address, tax updates, etc.

o Position, compensation, reporting, etc.

o Inter-company transfers for subsidiary companies.

· Complete termination requests within applicable systems; correct file feed exceptions; and respond to all DAC rebuttals and DriverFacts Exceptions.

· Create and/or delete agents / dummy records within applicable systems.

· Process Rider and Pet Policy agreements for Drivers.

· Maintain a general tax withholding knowledge and process complicated tax withholdings including Multistate and county tax home and work state withholdings.

· Follow up to request missing paperwork for new hires and other HR related documents.

· Respond to employment verification requests (mail, electronic and/or telephonic) timely and accurately.

· Complete I-9 e-verifications for new drivers and onsite document inspections for office new hire employees.

· Review, distribute, and complete all HR related mail.

· Create and distribute new hire badges for all locations requiring badge entry.

· Work with team to complete weekly, monthly, and annual reporting and audits as needed.

· Respond to wage verification request in a timely manner.

· Participate in departmental, divisional, and corporate initiatives as assigned.

· Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.

· Attend all in-person meetings and trainings on recent developments, goals, and objectives and participate in such discussions by offering input and advice.

· Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication and expectations.

What We’re Looking For:

Education

· High school diploma or equivalent required.

Experience

· Minimum of 1 year experience performing general data entry duties preferred.

· Experience in the transportation industry a plus.

Skills/Certifications

· Exceptional customer focus, interpersonal, verbal/written communications skills required.

· Proven ability to learn and effectively use multiple transactional business applications (DriverFacts, Infinium, TenStreet and Tracker I-9 preferred).

· Ability to multi-task and appropriate role-base decision-making ability required.

· Intermediate Microsoft Office skills required (Outlook, Word, and Excel).

Core Competencies

· Knowledge (Knowledge of Services Delivered)

· Communication (Clearly Communicated Next Steps or Resolution)

· Patience (Patience in Handling Your Call)

· Interpersonal Awareness (Empathy - Compassion for Situation or Event)

· Attentiveness (Undivided Attention, Customer Service)

· Others: Accuracy, Judgment, Execution, Results Orientation, Initiative, and Establishing Trust

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

· Medical, Dental and Vision

· Vacation, Sick, & Personal time

· Paid Holidays

· Tuition Reimbursement

· On-site work out facility

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• What are your salary expectations?

Work Location: In person