Hr Support Specialist

Overview
Avalara is looking for a HR Support Specialist to join our growing Global People Operations team. This is a perfect position for someone who already has entry level Human Resources and Workday experience and is ready to take the next step in growing their career. In this role you will leverage your HR and Workday knowledge to provide support to internal customers, look for opportunities to streamline processes, and assist with creating knowledge base articles, job aids and business process documentation.
This role will be required to work in our Durham, NC office a minimum of 3 days per week.
Responsibilities

• Serve as Tier 2 support by providing quality customer service in response to inquiries made via our issue tracking system (ServiceNow), e-mail, Slack, etc. from employees, managers, and HR business partners.
• Administer day-to-day business process support.
• Work efficiently to resolve and close cases accurately and timely to meet Service Level Agreements
• Use procedures, policies, knowledge database and other reference materials to assist in answering inquiries.
• Help maintain the integrity of our HR data through auditing and data correction.
• Proactively seek and take initiative for process improvements and automation to assist in scaling the Global HR Operations team.
• Support the new hire onboarding process to ensure critical tasks are completed by the new hires.
• Creates knowledge base articles, job aids, and business process documentation.
• Assist with training new Global People Ops employees.
• Participate in system testing activities as needed.
• Creates and maintains employee files and related records.
• Support with EIB loads as needed.
• Support HR projects as needed.

Qualifications

• 2+ years HR experience
• Experience with Workday
• Experience with ServiceNow
• Experience with Microsoft Office or Google Suite
• Strong analytical skills and attention to detail
• Ability to handle sensitive and confidential information discretely and professionally.
• Ability to work collaboratively with team members and management.
• Excellent written and verbal communication skills and the ability to communicate effectively with all levels of employees and leaders.
• Ability to meet tight timelines and prioritize competing demands.
• Ability to learn and adapt to new software/systems quickly.
• Approaches challenges with curiosity and offers new solutions and ideas.
• Strong work ethic, reliable and self-directed
• Bachelor's degree or equivalent experience is required.

Meet Brennan Hammer-Sr. Director, People Analytics, Operations and Enablement
https://puck.to/tPzf0VRB
About Avalara
About Avalara:
We're building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there's an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes - the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.
Avalara works with businesses of all sizes, all over the world - from corner stores to gigantic global retailers - to calculate tax accurately and automatically, at speeds measured in milliseconds. That's a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That's why we're growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.
Equal Opportunities:
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.