Hr Support Services Specialist

HR Support Services Specialist

Charlotte, NC - Hybrid (60% of the time work in the office)

Contract, 6 Months

8 am - 5 pm including 1 hour lunch time

Must be bilingual - Spanish

Hours: 8:00am to 5:00pm

People Services and Solutions Specialist – Temporary Position (6 Months)

On that position, you will support the team in developing the HR knowledge base, including SOP, process maps, and DTPs (Desktop Procedure). In addition, also be responsible for customer service and direct contact with Employee, People Leader, Candidate, Retiree becoming a key point of contact within the employees Lifecyle as required.

Reports to the People Services and Solutions Manager- People Data Management.

Key responsibilities

• Support the team to develop end-to-end process maps, SOPs and DTPs(Desktop Procedure) as main responsibilities.

• First point of contact for customer (Employee, People Leader, Candidate, Retiree) via established People Direct channels (Live Chat, ServiceNow case, email, or phone), answering queries on policy, and procedure and redirecting non-People queries as required

• Investigates simple queries to develop problem-resolution

General Profile

• Works independently with limited supervision

• Actively supports junior colleagues

• Drives / Participates in cross-team initiatives and projects of medium to high complexity

• Has proven record of showing Electrolux core competences and proactiveness in daily work

Professional Knowledge

• Shows competence in own area and knowledge of general business principles

Demonstrates critical approach and holistic view on the current processes and ways of working

• Based on the acquired knowledge proposes solutions to existing problems

Technical Skills

• At least intermediate knowledge of Microsoft Office Package: Word, Excel, PowerPoint, etc. in line with the functional scope

EXPERIENCE

• 1 year (including traineeship)

EDUCATION:

• 4 year degree preferred, not required

FUNCTIONAL COMPETENCIES

• Very good understanding of entire Employee Lifecycle processes for white and blue collars environment

• Experience in execution of People Data Processes

• Experience in developing SOPs, and knowledge base for HR shared services.

• Fluent English

• Fluent Spanish preferred

CORE COMPETENCIES:

• Service Management including Service operations and technology

• Customer care

• Active listening

• Cultural fluency

• Ownership

• Report building

• Prioritization

• Proactiveness