Hr Shared Services Coordinator

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
The HR Shared Services Coordinator is the first point of contact to employees for HR related support and provides exceptional customer service. You will respond to customer requests for information as appropriate both verbally and in writing; and you will utilize various resources to ensure a complete and accurate answer is provided. You will direct customers to additional resources, including documented information, reference materials and self-service tools.
You will provide general HR support and administration to business functions and assist in the execution of various programs and procedures in support of Human Resources operations. The Coordinator also serves as a liaison for the Human Resources Department by preserving excellent employee relations through the timely response of employee inquiries in the following areas including but not limited to: company policies and procedures, benefits, payroll, and benefits.
Key Responsibilities (other duties may be assigned):

• Provide company-wide support to employees on general HR questions (walk-ins, HR Answers line, telephone, chat or other points of contact) and escalate matters of greater complexity to Shared Service Manager as needed.
• Assist with various administrative tasks such as: compiling reports, password resets, data entry into the HR system of record, I-9 validation and new hire paperwork, orientation, scheduling interviews where appropriate, exit interviews, etc.
• Monitor leaves of absence and returns to work under FMLA, ADA, and worker's compensation, or other applicable leaves, sending appropriate correspondence as requested.
• Handle unemployment claims processing and subsequent appeals and hearings. Represent the company in disputing claims.

Professional Experience/Qualifications:

• High school degree or higher and/or the equivalent amount of related experience required.
• 1-3 years' experience in HR.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.